Valeria Madina Resort

I think the overall rating of 3 is reasonable for this hotel.

Firstly, this is a French hotel which was a great test of my GCSE level expertise! But seriously signage, announcements, entertainment are all in French. Having said, all the staff I encountered are great English speakers.

Don't arrive before 3pm! Your room will not be ready. You will have to wait, which if you've been traveling for hours, in the same clothes, hoping to sleep, not going to happen.

The rooms are small, basic but have all the necessary things. The air con is not strong, so you need to close all the curtains and leave it running constantly on high volume to get some relief. Wet towels on the bed also help with the heat. There is no place to wash your bum and no sink in the bathroom. TV worked fine. No locks on the bathroom doors, privacy is a bit limited.

Our riad was close to the pools and dining area, but there was 2 flights of stairs to go up. Be in good shape for that! Random stray dog on day 2.

The food was good, I felt there was a good variety, a mix of traditional Moroccan cuisine and European, although the food was quite bland (I think a lot of hotels do that to try and please the masses) the desserts were delicious, and there are 4 meal times a day, with an open buffet. Get therr early otherwise you won't find a table, glasses would have run out. The best place to sit is near the desserts as the air con is cooler and less flies. Don't sit near the door or in the main entry, you will be attacked by swarms of flies and birds.

The swimming pools were great. Clean, quite warm, pleasant and fun. I enjoyed watching the water dance aerobics, although I didn't really join in. I didn't take part much in the evening entertainment, but I watched some of the dancing and singers, they seemed good.

The place is generally very clean, staff are constantly cleaning. The room cleaning is of a very good standard. Large bottle of water is provided each day with clean glasses. You can also get more water from reception. Hair dryer, towels and soap provided in the room. The fridge smelt bad and didn't seem to be working. Lots of storage space in the room. Small clean balcony for sitting outside the room.

WiFi is not very strong. ATM in reception area. There is also a large office where you can book excursions. We used the shuttle bus service to go into Marrakech.

There is no air con is vast amounts of the hotel and in July it is very hot. I really feel sorry for the staff working in that heat. Bring your own fans.

Certainly not a luxury hotel, but as a budget friendly hotel, I think you can have a pleasant stay here, although I would not advise the summer months, given the heat, or for staying longer than 1 week.

I had a lovely experience, was well accommodated by the staff, the help was brilliant! Safae helped with excursions, hosted some fun games, I felt very welcome as someone who doesn’t speak French.

Positive about the hotel are the hrd working staff they deserve a pay increase!!! They all work hard, are friendly and helpful. Cleaners came each day great job and always left water. Bar staff working under extreme heat with not only flies but wasps , bees they need better protection . Animation team talented but in French so hard to fit in if Scottish but this is down to who you employ to help all feel welcome. Food basic but ok nothing special, did feel that it was to hot to wait outside for pizza in tht heat and mayne it should be somewhere with air conditioning.

You guys have major issue with flies on food and bird diving down , I was almost hit many time and bird droings on our table . This i feel is a major issue and need to be addressed.

The main area had football on all the time and was the only place we could get WiFi since we couldn't in block 4. So we had to sit here to get any messages. The room old, dirty , full of flies everywhere! There is basically no air conditioning it was bellow basic facilities. Out door toilets stink , they just smell of pee nd poo and in the heat 🥵 worse the smell disgusting Water park for kids yet nowhere to get a drink to stay hydrated, when I pay for all-inclusive I expect this to be part of a areas, I understand the adult pool is different, but with small children it is a joke .. This section is beautifully with a top quality garden area but we stayed less than 15 min as my son was thirsty so what is the point if you dont provide this facility that should be part of the overall experience. ???

We went with an open mind and came back with staff amazing, lovely maintained resort, shop pointless honestly it was rubbish. Pace needs to sort out bird and flies in min dinning area. Our room was basic 😕 so outdated shower leaked all the time, And out lights kept switching off s the main box had flipped. One of the cleaning ladies showed us how to sort it .

Also need to mention the horrible guest who so aggressive to a stag member in the 1st of June he scared my son, he was really nasty to the staff nd they did not deserve the treatment .

All in all we wouldn't go back it was. Budget holiday but 45 degrees even t night to hot .