Be Live Collection Marrakech Adults Only

Ahmed and zizo were amazing from lobby bar in the night, oualid from the snack bar and all of the restaurant staff were great. We have had an amazing time here at Believe, lived it all, will be back.

Before reading, this hotel is predominately for young adults or young at heart adults - like us. Very rare in AI adults only hotels we feel in the minority - over 60. When checking in you have to pay the equivalent of £32 tax to enter Morocco and also £80 deposit for the room. This deposit will be returned if nothing in the room is damaged etc.

First of all, you cannot check into your room before 3pm. So regardless of what time you arrive, be aware about this. We got here about 11am and thought we'd be by pool in 30 minutes - not so. We had to trudge around for 4 hours. We were able to check in, get our towel cards etc but not the room. So, if like us you have an early flight, pack some swimwear and sun cream in your hand luggage so at least you can relax by the pool until the room is ready. Many people complained about this, but it didn't change anything.

A few weeks before arriving I emailed the hotel to request a ground floor room, this was granted, so thank you for that.

The room, absolutely spot on. Very modern, very clean with just about everything you need. Separate toilet, bath and shower, although in the same room. Hair dryer in the bathroom that was very good. Lots of cupboard/drawer space, although do bring extra hangers. There is an excellent iron and ironing board as well as a safe. We had a double bed which was very comfy, a good sized wall mounted tv. A fridge that was only stocked with water daily. Also a good kettle in the room. Air conditioning was permanently running and it never let us down.

Two pools, one to relax more without the games etc, this pool had the pool bar. We didn't use this pool after the first day as the other one suited us more.

The second pool has constant music and something happening all through the day. The music was a wide genre but every day it was a great selection - hats off to the DJ.

Plenty of available beds, you don't have to reserve one, but if you want that particular spot you may have to.

There are also four poster ‘beds’ around the pool, no need to book, just plonk your towels on them.

The entertainment staff worked extremely hard during the day. At least they didn’t have to perform of a night as the evening entertainment was probably all in all the best we have encountered on a holiday. A real party atmosphere every night although it can take time to build up. There was always a guitarist to start the night.

Food is very good, very fresh and well presented. There is a small air conditioned area inside and this gets very packed in the first 30 minutes of each session. So either join the rush or wait 30-45 minutes after opening otherwise you sit in the outside part.

Breakfast wasn't much to write home about, they did fresh omelettes but the queue was always long so never waited to try them. Afternoon and evening meals were very good.

There are only two coffee making machines in the restaurant which means either waiting at the table or waiting in a queue at the machine. The wait and queues aren't long, but can get frustrating.

The speciality restaurant on site was exceptional. You can only book this once during your stay, which is good and bad. Good because it gives everyone the chance to use it, and bad because once you tried it, you want to use it again. So if you do book this hotel, book the restaurant.

Alcohol is OK, locally sourced both lager and spirits, although the speciality restaurant offers a couple of named lagers for around 6 Euros.

We played ‘Glass Bingo’ when ordering a beer, as you never knew what glass your beer would be served in. It could be a straight tumbler, a whisky glass, a half-pint mug with a handle, something that resembled a small vase. We even had something that resembles a large champagne flute. Cocktails were also subject to this game. This was purely down to the staffing levels, as there was never enough staff to do basic bar work/waiting and cleaning tables/glasses. However, if you ask for a large drink, you will get a large glass.

The Snack Bar provided various fresh food during the day. This was also the area for the evening entertainment. There were never enough tables set up here at the start of the evening, so you would wait around for one of the waiters to stop waiting on and bring a table and chairs from another part of the complex. Why those tables and chairs weren't available at the start of the evening as this happened every night we were there, is anyone's guess.

Staff, I feel sorry for them. They are definitely overworked and understaffed. 4 people to look after 200 - 250 people of a night, they have to serve, collect glasses, clean tables etc. So many times people had to wait longer than necessary to be served either at the bar or at a table. This was also a feature in the restaurant, far too often tables were not cleaned after use and when they were, there was no cutlery etc. Twice I had to get the cutlery myself during sittings. I must emphasise this is not laziness on the staff, this is due to understaffing in my opinion.

There were times they seemed to be talking to each other a bit much, but they were probably taking a rest and I cannot blame them for this.

The Internet was a bit iffy, constant buffering by the pool. Pretty stable but slow elsewhere.

Flies, now we read flies everywhere. Yes there are quite a few but around the outside bar areas, not at the tables though. Never saw one in the restaurant which was our main concern.

In a nutshell, this is a lovely hotel, great staff, great food, great atmosphere but is let down by the staffing levels. If just a couple more were employed in the restaurant and bar areas it would be even better.