- Morocco Holidays
- Marrakech
- Aqua Mirage Club Marrakech
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Aqua Mirage Club Marrakech
Morocco, Africa
Marrakech
This modern hotel boasts a package of a traditional-style courtyards, wonderfully landscaped gardens and a waterpark-crowned pool scene. Its well-appointed rooms feature traditional Moroccan décor with some fresh touches like flat-screen TVs. Their only downside is that due to the amount of attractions the venue offers, guests won't spend enough time in them. They will be spoiled with choice at the exciting first-rate waterpark that is loaded with slides including a Spacebowl, Blackhole and a section just for the youngest guests chock-full of slides and fountains. Plus there are 2 extra pools and a poolside bar to provide endless stream of chilled drinks. The lights of the Red City, called so due to the blush-coloured walls that surround it, are just a 20-minute shuttle bus ride away and it is still exciting as ever and still offers a magical mix of modern and traditional.
The Local Area
Tripadvisor Reviews
4.0 Very Good9,360 reviews
Excellent
58%
Very Good
21%
Average
9%
Poor
5%
Terrible
7%
Location
Cleanliness
Service
Value
Great family holiday
Lovely stay, animation team were brilliant. Would definitely recommend
Worst place to go in marreskesh
There hidden charges at the hotel misleading information. They only want cash payments for spa, beauty, beach towel , not once on website says this. The food not great, the fresh juices are mixed with water, the smoothies too, stay away stick to mineral water they give bottles of it for dinner and throughout stay. However first day I was told could not take big water bottle out of the restaurant, strange when water its part of inclusive meal plan. And as a guest you expect water can be taken so your not wasting it by leaving on table. I was severely sick on 2nd day of arriving. The Reception could not provide doctor service over night i had to wait until 9am who he said he send but never did arrive...I reached out to 24hr pharmacy they delivered to me at the hotel. The photographer is weirdo and clingy, touching me and my kids which dodnt like not at professional photos amateur and push to buy. The person who claimed he the manager dis missed my complaint about beach towels having to pay a deposit for them with cash only. The website doesnt stipulate cash only ...says deposit. You can place a deposit by card payment at other hotels Ive been too, they dont. Hire equipments also cash only. You cant use card payments for as a reserve. Strange thing is one of the staff members told me to avoid too much taxing...on services. My last day I checked out as instructed correctly in the morning 12pm and 3pm for facilites use. My flight late after 7pm. I was then told I need to pay for staying longer after 3pm. However the waiting area was occupied fill and with small kids I could stay there no where to sit for 3hrs before my pick up. I was never told if leave reception area and waiting area you be seen as not checked out. My airport transfer arrived and I was departing told to show check out receipt which I did they said I stayed longer I have to pay. I said I was waiting at the pool sunbeds as no where else to sit in Reception area/ waiting area is small and occupied. I didn't know you not allowed to leave the area once checked out the instructions were poorly given. I saw other guest waiting in other areas at bar and pool. I went to speak to the checkout assistant to say why did he tell me I cant leave reception area once checked out for facilities. I felt I was targeted as a single mum with kids. They seemed to behave differently toward me and mislead me. I had no choice as the security said I need yo pay or I cant leave. I felt vulnerable and attacked by them mentally. The last words security said I hope you be back again. Then he cut my wristband off. This hotel staff are very dishonest and manipulative. The entertainer for Michael Jackson was only best thing they had at the night show.
Review by jasbir b England, United Kingdom
Family trip to Marrakesh.
I have just recently come back from a family Holiday to Aqua Mirage in Marrakesh. Here is my review below.
I didn’t know what to expect as we have never been to Marrakesh before and all I can say is wow 🤩. We have had an amazing stay and felt very welcomed. Everyone worked hard from reception staff to the resteraunt team to the bar staff and of course the lovely entertainment team who were always very busy. The entertainment team were just incredible they had a laugh and fun with everyone they ask you kindly to join into activities they never stopped always on the go all the time. I want to give a special mention to Mostapha and Amin who hold a very special place in our hearts. We will never forget use. They always went over and above for us so thank you guys for making our holiday feel special. I also want to say thank you to all the entertainment guys use are all special to us. Use would all come say hello and have a chat and ask if we are ok. We will never forget any of you. The shows at night you put on wete incredible. Loved the Michael Jackson show.
There were some small flaws regarding the hotel I wasn’t over impressed with but like I say small things, nothings ever perfect see below.
When we arrived we got there in the morning around 1130 Moroccan time to be told we won’t get into the room until 3pm considering we had been up from 230am travelling from Scotland to morrocco we were very tired and just want to have some quiet time so having to wait around 3-4 hours wasn’t ideal I know we could use the facilities but we had just arrived. We were hot and bothered and over tired. Meal times were chaos in the resteraunt from breakfast to dinner time, people banging into each other having to look around to see what you want to eat and things all over place, it wasn’t ideal and a bit over stimulating. Towels in room there was a couple times where we didn’t get fresh towels so had to chase up reception told be there in 5 mins to like an hour later so had to wait for them beofre getting a shower. Our bed in the room was very creaky when you moved i asked reception on 3 occasions was told I’d get a new bed and never happened so I gave up In the end asking I get these workers are very busy as I said earlier they never stop but a wee bit of consideration regarding these matters would of been a bit more useful.
Last thing id say is the break at lunchtime to 3pm can feel a bit long with entertainment team having there break and I don’t deny them a break but from 1230 to 3pm there is no entertainment and I get they need a break as entertainment goes on to 5pm they need to have lunch and do what they need to but just felt a bit of a long pause from entertainment. Again didn’t spoil the holiday.
Like I said these were just small flaws I noticed but it didn’t spoil our break and I never say this but I would come back for another visit. I don’t usually come back to same place twice but Marrakesh and aqua mirage hold a very special place in my heart.
Thank you for making us feel welcome we love you guys xx 🫶❤️
Great facilities
We stayed for one week during October and found it to be a really good hotel. The grounds were nice, with well attended gardens and the rooms were clean and spacious. The only issue with the rooms was we felt the hot water took a while to come on in the shower and pressure wasn’t that great. There is an aqua park on site with lots of flume rides, a wave pool and kids pool. There are other pools throughout the site, as well as other facilities like mini golf, volleyball, football pitch, kids club etc. Also spa facilities on site, and a small shop. There is evening entertainment every night which is quite light-hearted. So lots to keep you busy, which is good as there isn’t much in terms of shops or restaurants outside the complex. I’d say the food was decent but not brilliant. Lots of variety and quantity but perhaps not 4-star in terms of quality, but it’s not bad. Would recommend staying here for a family holiday.
Review by kieranm0 Sandwick, United Kingdom
Dreadful Place.
Avoid this hotel. The staff are miserable and not very helpful apart from a handful. Hamza on reception is very rude and not at all helpful. Our transfer pick up was 8pm you check out is 12 o’clock therefore we would’ve have had to sit in reception for 8hrs with 14 of us! 7 which were kids. However we popped out and when we came back for taxi we had to pay for staying after 3pm which was in sterling £81. So ridiculous and unnecessary. Hamzan didn’t even look us in the eye or show any respect. Just kept pushing for money. Restaurant was always crowded, very had to find a table let alone a clean one. No cutlery, cups or glasses. Rooms were shabby, old bedding and torn in places. The best thing was the actual slides which all the kids enjoyed.
