Adam Park Hotel and Spa

A very nice hotel in Marrakech with nice grounds. Sometimes a little hard to find your room with several lifts. Our room was on the ground floor with access to a nice patio. However, after going for a walk, we returned to the room and could not get the door to open! An hour later after breaking into the room from the patio door and enabling us to access our belongings we had a new room but no longer on the patio level so we hoped for no more access issues! As it was Ramadan our access to some of the restaurants was not possible and things were not as flexible as normal so we would probably try to avoid visiting during this period. Oh, and they had no decaff coffee.

This is a classic too big to care hotel. Might be good for the tour groups who are willing to fit into the rules but as soon as you need something even slightly out of the norm it's an issue. Pros It's big (for those that like big hotels) 3 onsite restaurants. (Buffet,Italian and Moroccan). Our group ate at the Moroccan and Trattoria and it was just ok. Nothing great Bar, although prices are through the roof and choice is not great. Good breakfast buffet with lots of choice

Cons We requested a cup of hot water for a tea as the restaurants were not open. 1 1/2 hours later I went back to reception to request again. We ended up getting a kettle delivered with no cups. We had a shower over bath configuration. The water from the shower went all over the floor and sink rendering it useless. A mechanical fan like a split system droned all night outside our room, we did not have our heating on. This hotel is on the takeoff flight line from Marrakech (3km) away so it is noisy. You get woken up very early by the planes that go all night. The pool is not heated so is unusable as it is too cold.
The fitness room opens at 7 however you can't get a towel until later as the pool attendant looks after those and he doesn't start till later. We attempted to get some washing sent out. We were told 24 hours initially which was fine, then told maybe 30 hours or more which didn't line up with our checkout. We were offered an express service for double the price Hmmmm strange how it can actually be done The hotel is 3-4 kms out of the Medina so not exactly walking distance which means you need to get taxis in and out of town. There is a courtesy bus but limited services. Overall the wait staff are very nice however the concierge staff were not as nice and very regimented. Not my type of hotel but might be ok for others. We have transferred to a different hotel and loving it.