Coral Sea Water World

Just got back from a 10 day holiday here and we honestly didn’t want to leave!!

I was a little bit sceptical after reading the reviews but so glad we got to experience it for ourselves!!

Massive choice of food each day with live cooking each meal time. Fresh eggs and omelettes in the mornings, Toasties sandwiches and pastas fresh for lunch and dinner, aswell as carved meats and local foods, friendly and helpful staff in the restaurant, always willing to get you drinks for a small tip would make sure your glass is never empty! Special thank you from our family to Islam and Kaheem, both really stood out in the restaurant and their service was amazing each time!

We are in the included Italian restaurant and had the steak it was amazing!! So tasty! And included

We also spent my husband’s 40th birthday here and came back to a lovely fresh baked chocolate cake really nice touch!

Waterpark has plenty of slides for all ages and a lazy river.. have to be above 120cm to ride them alone which our kids were, opened at different times throughout the afternoon, no big queues and lifeguards friendly and professional, also a snack and bar toilets there so no need to leave!

Pools spotless and bar staff walking round all day offering drinks, again a small tip goes a long way! Same with the Sunbed’s in the morning we never had to hunt for them at 10 plenty of choice and the lifeguards more than happy To help with comfortable mats Personally really loved the swim up bar!

Rooms cleaned daily with fresh bedding and towels and towel art for the kids which they loved coming back to each day, only negative here, for me, was our hand soap wasn’t topped up the entire 10days but then I also didn’t mention it.

Location wise right off the main road with a supermarket just outside Which had plenty of choice for pennies!

Entertainment team were amazing with my twin girls aged 11 this was one point I was worried about as seen the negative reviews but they have really stepped it up, daily game and water games there was a quiz bingo of a evening kids mini disco!! And then entertainment every night, they were visible and present round the pool all day making sure everyone was having a great Time, a big mention to Scooby Doo! Although only his 1st week here his energy is unmatched all day right through to the end of the evening a real natural entertainer!!

We are already looking at booking again for next year Fabulous holiday!

Firstly i would like to start by saying that the staff at this hotel are amazing, from the bar staff, waiting staff, cleaners, entertainment team etc.

The hotel on the outside looks very clean itself.

The pools need a lot of TLC as there were tiles falling off, black all underneath the tiles that were peeling off.

The food is very competitive and some things are just worth staying away from. We tried the steak house it wasn’t too bad but still not great.

It’s a shame that the entertainment is so poor. The entertainment team are lovely I just think they need to be allowed more resources and money to allow the entertainment to be better,

The football pitch was great for the kids in the evening to occupy them:

The park in the kids club you wasn’t allowed on unless it was in opening times of the kids club itself which was pretty rubbish as it closed early.

Now to the serious part. We all went away on the 2nd of September. Family of 6. My sister in law started getting unwell on the Saturday with diarrhea, myself then became ill on the Sunday with the same and unfortunately we were both in bed all day.

My partner went and got us an injection from the chemist which would help with heat stroke etc. he also got tablets and antibiotics to treat whatever was going on.

They didn’t really work. Day 5 and I was starting to get better. My sister in law on the other had to be put on a drip at the hotel. When this didn’t work she then had to be taken to hospital and put on another drip the following day.

Fast forward to now 3 weeks after our holiday it has been confirmed she has salmonella. Now before anyone goes off about it’s our own fault we did everything we possibly could to avoid this.

My 5 year old son is now in hospital with potentially the same thing and it is so heartbreaking to see.

Unfortunately there is no other way it could have come from except from this hotel.

It’s not only us that has had the problems it’s other families as well.

I would say re think if you have booked to go here and try and change if you can

Very good location close to the airport good atmosphere Room spotless Very good value for the money all staff are very helpful cant do enough and the animation team all work vert hard all day