Aurora Oriental Resort

Fantastic stay at Aurora Resort, Sharm El Sheikh!

We had a fantastic holiday at Aurora Resort and were really impressed with the service from start to finish. The staff were friendly, helpful and always made us feel welcome.

Our room was very clean, comfortable and well looked after, with housekeeping doing a great job.

A special mention must go to Osama, the lifeguard at the Deluxe Pool, who was always attentive, professional and friendly. He did a great job making sure everyone was safe while still creating a great atmosphere around the pool.

Also, a huge thank you to Asharf, the bartender at the Deluxe Pool. He was fantastic — friendly, hardworking and always serving drinks with a smile. Both Osama and Asharf really deserve recognition for the excellent service they provide.

We enjoyed our stay so much that we are already coming back in December! That says everything about how much we like this resort.

Overall, a brilliant experience with fantastic staff who really helped make our holiday special. Great service, clean rooms and wonderful people. We can't wait to come back!

🌴☀️🍹 Highly recommended

A deeply disturbing experience — unacceptable treatment of a family

I rarely write negative reviews, but what happened to my family at Aurora Oriental Resort on 28 August 2026, our very first day in Sharm El Sheikh, was so disturbing that I feel future guests should know about it.

We were staying at the nearby Pickalbatros Laguna Vista. We went to the beach and were walking through the shallow water when, completely by accident, we crossed into the beach area of Aurora Oriental Resort. We genuinely did not realize we had entered another property.

We approached the beach bar and took some drinks and snacks, still believing we were within our own resort. The bartender could clearly see our Pickalbatros bracelets. My husband and I were wearing the dark-blue bracelets identifying our resort, and our 11-year-old son was wearing a different grey bracelet.

A staff member approached us and told us that we were Pickalbatros guests and were not allowed to use Aurora's facilities. We immediately explained that it was an honest mistake and apologized. My husband even apologized in Arabic.

Unfortunately, instead of simply asking us to leave, the situation escalated dramatically. A supervisor became loud and confrontational, and several employees gathered around us. We were confused and uncomfortable and repeatedly asked what we should do. We were then told that we had to pay 750 Egyptian pounds.

We explained that this was our first day in Egypt and we did not have Egyptian cash with us. We offered to pay another way or to return to our resort, obtain the money and come back if necessary. We were not allowed to simply leave.

My husband eventually had to go and obtain the money while my son and I remained there surrounded by staff. My son is only 11 years old and did not even know where our room was. The entire situation was frightening and humiliating, especially with our child standing there surrounded by several employees.

What upset us most was the way we were spoken to. We were repeatedly told that we had taken something that was not ours, in a manner that made us feel as though we were being treated like thieves. Yet our Pickalbatros bracelets were clearly visible, and the staff knew exactly which resort we were staying at. There was no attempt to hide anything or deceive anyone. It was simply an innocent mistake.

My husband eventually returned with the 750 EGP. We were told that we would receive a receipt, but no receipt was ever provided. Nobody apologized for the way the situation had been handled.

After returning to Pickalbatros, I reported the incident to their reception desk. Unfortunately, I was told that nothing could be done. I decided not to spend the rest of our vacation arguing about it and tried to put the incident behind us.

To be clear, I completely understand that Aurora Oriental Resort has rules. Guests from neighboring resorts should not use another hotel's all-inclusive facilities. We were happy to leave immediately once we understood our mistake.

The issue is not the rule. The issue is how the rule was enforced.

A family accidentally crossing into a neighboring resort should not be surrounded by multiple employees, spoken to as though they are thieves, prevented from leaving until money is obtained, and charged 750 EGP without receiving the promised receipt.

Rules can be enforced firmly without humiliation or intimidation. A simple misunderstanding could have been resolved politely in less than a minute.

Instead, this became one of the most upsetting experiences of our holiday—and it happened on our very first day.

I sincerely hope management takes this seriously and reviews how staff and supervisors handle situations involving families and guests from neighboring resorts.

Our mistake was accidental. The way it was handled was a choice.

Amazing sea view location with fresh atmosphere. Rooms are always clean. Value is affordable. No noisy sounds. Service always available most of the time. Several ways of amenities are exist.