Amwaj Oyoun Resort and Casino

Having traveled extensively since 2000, we have stayed in numerous hotels across various destinations/countries, and this was without a doubt the absolute worst resort we have ever experienced. We are very familiar with North Africa's coastline and understand that unfortunately hotel star ratings here do not always match international standards. However, even when compared to other North African destinations like Tunisia and Morocco, this resort remains by far the worst. We booked a package deal to Sharm El Sheikh expecting a smooth family holiday, but our stay at Amwaj Oyoun Resort turned out to be a deeply distressing ordeal marked by major management, maintenance, and hygiene failures.

Check-in & Room Downgrade Upon late-night arrival, we were placed in an old, degraded standard room near the back stairs with only two single beds for a family of four. After a stressful one-hour wait with exhausted children, staff brought a third extra single bed with visibly dirty sheets. We were forced to spend our first night in these conditions and lost an entire morning of our vacation arguing at reception to get moved to the category we had actually booked.

Substandard Room Conditions & Lack of Maintenance Even after changing rooms, the accommodation was completely inadequate. Having paid full adult rates for three people plus a child, the resort provided only three single beds for four people. Furthermore, the in-room safe was broken during our entire stay despite daily reports to housekeeping, leaving our passports and valuables unsecured. The bathroom also lacked basic water pressure for showers, and overall hygiene in the tile joints was poor.

Thematic Restaurants Access Although the resort features 3 thematic à la carte restaurants, hotel policy restricts guests on a 7-night stay to only 2 of them. However, by the time the hotel finally resolved our initial room assignment issues, reception informed us that there was zero availability left for us to book either of the 2 restaurants we were entitled to visit, leaving us completely unable to use this benefit.

Main Buffet Dining Experience The dining experience at the main buffet was equally frustrating throughout the week. The main restaurant area is far too small for the hotel's capacity, resulting in long, constant queues every single day just to get food. While overall food quantity was sufficient, the variety was virtually non-existent, with starters, main dishes, desserts, and fruits remaining practically identical day after day.

Water Park, Pools Infrastructure & Pool Bars The layout and maintenance of the pool areas are terribly managed. To reach the waterslide pools with children, you must walk all the way through the main lobby, cross a street, and navigate past residential housing. Much like the main pools, the slides, access stairs, and surrounding floor surfaces are heavily degraded. Despite the long distance, this slide area has no proper bar - only a machine left in the sun with water and two juice options, which consistently ran out of cups or drinks by mid-afternoon due to high demand, with zero snacks provided for children. Furthermore, a smaller pool behind the hotel was the only one in decent condition, yet it had no bar service for drinks or snacks whatsoever. Out of 4 potential pool bar locations across the complex, only 1 was operational during our entire stay, offering poor quality and variety of drinks. The snack selection was equally dismal and repetitive: leftover pastries and fruit from breakfast in the morning, and french fries paired with either pizza or burgers after 12:30 PM for the rest of the week.

Safety Hazards & Management Indifference Most concerning was the severe lack of maintenance around and inside the main pool area. Broken and sharp tiles caused multiple cuts and injuries to my young daughters' legs and feet. While pool staff provided basic bandages, management showed complete disregard for safety. After we lodged a formal complaint (registered by e-mail during our stay), the front desk manager called us on our second-to-last day, acknowledged the cuts, offered a verbal apology, and sent a fruit platter on our final night - a completely inadequate response to a serious safety hazard.

Final Verdict Sharm El Sheikh itself is a beautiful destination with incredible marine life and magnificent coral reefs that are truly worth visiting. However, do yourself a favor and choose any other hotel to stay at. Overall, poor organization, lack of maintenance, monotonous dining, unusable amenities, and substandard room conditions completely ruined what should have been a relaxing family holiday. In over 20 years of travel, we have never encountered such neglect. I cannot recommend this resort to families expecting safety, comfort, or basic service standards.

Dear Management,

I would like to raise a serious complaint about my recent experience at AMWAJ Hotel & Resort.

Unfortunately, I found the hotel far below the standard expected of a 4-star property. In my opinion, the service and overall experience were closer to a 1-star hotel.

I was particularly disappointed by the behaviour of some members of staff in the bar. Their attitude was extremely impolite, unprofessional, and at times very rude. The way guests are spoken to and treated is simply not acceptable for a hotel of this standard.

I also had a very unpleasant experience with the staff at the spa inside the resort. I found their behaviour and communication highly unprofessional, with very poor manners and an unacceptable attitude towards guests.

I am writing this directly to management because I hope you will take this complaint seriously and investigate what happened. Staff behaviour has a major impact on a hotel’s reputation and can result in guests choosing not to return or recommending the hotel to others.

Please consider providing your staff with better training in customer service, professionalism, and appropriate communication with guests. If these issues are not addressed, the hotel could lose a significant amount of business and damage its reputation.

I hope management will look into this matter and take the necessary steps to ensure other guests do not have the same experience.

Kind regards

EDEN in tutto questo si è fatta vedere solo al nostro arrivo per prenotare le ESCURSIONI, poi nulla di più. MAI PIU CON EDEN SCADUTA.

BOOKED WITH EDEN, an experience absolutely below average in terms of value for money. The only positive notes were the cleanliness of the room and the helpfulness of all the staff—waiters, lifeguards, and bartenders—who do whatever they can to make the stay comfortable. The resort is a bit DATED, left to decay with an almost total lack of maintenance: several broken tiles in the pool area, half-broken sunbeds in the beach area, and a walkway to the sea with a sharp handrail that makes entry difficult, especially when the sea is rough. There are no lockers or drawers to leave flip-flops or glasses, a total absence of sunbeds on the jetty, and a makeshift bedouin camp with a strong smell of camels and various filth, especially PLASTIC. As for the food, we were forced to go almost always to the restaurant on the ground floor, since the smell of stale air and mold in the upstairs restaurant was terrible. There were water leaks from the ceiling in the upper dining room, and outside in the grill area, pigeons and various birds were roaming all over the place. THE FISH DINNER WAS ONE TO FORGET—embarrassing in terms of the courses served and the number of mosquitoes present, clearly because proper pest control isn't being carried out. The food was repetitive and really poor quality, with the exception of the breakfast, which was average.

SUPERB CORAL REEF WITH PLENTY OF FISH, ACCESSIBLE OF COURSE VIA THE JETTY.

For those who cannot swim or don't feel comfortable entering from the jetty, pick a different destination because this is not for you.

حجزت مع شركة إيدن (Eden)، وكانت التجربة أسوأ بكثير من المتوسط مقارنة بالسعر. النقاط الإيجابية الوحيدة كانت نظافة الغرفة ومدى تعاون جميع العاملين، من نادلين ومنقذين وعمال بار، الذين يبذلون قصارى جهدهم لجعل الإقامة مريحة. المنتجع قديم بعض الشيء ويعاني من الإهمال وغياب شبه تام للصيانة؛ فهناك العديد من بلاطات السباحة المكسورة في منطقة المسبح، وكراسي استرخاء شبه مكسورة على الشاطئ، وممر يؤدي إلى البحر بمقبض حاد يجعل الدخول صعباً وخاصة عندما يكون البحر هائجاً. لا توجد خزائن أو أدراج لترك النعال أو النظارات، وغياب تام لكراسي الاسترخاء عند الممر الخشبي، فضلاً عن وجود مخيم بدوي عشوائي تصدر منه رائحة جمال قوية وفضلات متنوعة، وخاصة البلاستيك. أما بالنسبة للطعام، فقد اضطررنا للذهاب طوال الوقت تقريباً إلى المطعم في الطابق الأرضي، لأن رائحة العفن والرطوبة في المطعم العلوي كانت فظيعة. كان هناك تسرب للمياه من سقف القاعة العلوية، وفي الخارج بمنطقة الشواء كانت الحمام والطيور المختلفة تتجول في كل مكان. عشاء السمك لا يُنسى من سوءه، فهو مخزٍ من حيث نوعية الأطباق وعدد النقصان أو البعوض الموجود، وواضح تماماً أنه لا يتم إجراء مكافحة حشرات صحيحة. الطعام كان متكرراً وذو جودة منخفضة جداً، باستثناء وجبة الإفطار التي كانت مقبولة.

الشعاب المرجانية رائعة للغاية وتضم الكثير من الأسماك، والدخول إليها بالطبع يتم عبر الممر الخشبي (الجوندي).

أما بالنسبة لمن لا يحسن السباحة أو لا يشعر بالارتياح لدخول البحر من الممر الخشبي، فعليه تغيير وجهته لأن هذا المكان لا يناسبه.