Dreams Beach Resort Sharm El Sheikh

ed by this hotel, particularly by the Front Desk/Reception staff.

1. I was given a room that had not even been cleaned and was clearly not ready for guests.
2. This hotel does not deserve a 5-star rating. The actual standard of the hotel is far below what you would expect from a 5-star property.
3. The sports facilities are old, damaged, and poorly maintained. For example, the volleyball net and ball are in very poor condition, and the darts board is extremely old and practically unusable.
4. The hotel management is highly irresponsible and, in my experience, misleading. It gives the impression that guests are intentionally placed in rooms with unacceptable living conditions, only to be asked to pay additional money if they want to move to a better room. This is completely unacceptable for a hotel claiming to be 5-star.
5. The food is extremely disappointing and tasteless. The selection is also very limited, with very few options available.
6. The evening entertainment is very low-budget and disappointing. If you are expecting the quality of entertainment normally associated with a 5-star resort, this is definitely not the place for you.
7. The hotel infrastructure is very old and clearly needs significant renovation and maintenance.
8. The late check-out policy is also very misleading. Guests are repeatedly told that a late check-out will be decided on the final day. However, when the time comes, the reception staff immediately claim that there is no availability, despite the hotel being far from fully occupied. In my experience, the information provided by the Front Desk is simply not trustworthy.

The only positive aspect of this hotel is the service staff. They are genuinely kind, helpful, and seem sincerely sorry that guests have been sent to this hotel by their tour operators. Unfortunately, their efforts cannot compensate for the serious problems with the management, reception, food, facilities, and overall hotel standards.

Overall, I would not recommend this hotel and I certainly would not consider it a 5-star property.

The room was adequately clean, most of the staff were friendly, and the pool was warm. Aside from this, the hotel was poor. The buildings were dated, the grounds needed work (although I did see staff attending to them), but the major let down was the food. Meal times were dreaded. The buffet restaurant was constantly overcrowded, with a poor selection limited to stews, rice, and vegetable ragu which still gives me a pit in my stomach at the thought. The majority of other holiday-goers completely ignore the concept of a queue and will jump ahead of you. When you try to explain that you were there first they look completely bewildered. The drinks selection was awful. Mojitos that tasted of cheap mouthwash. Three quarters of our party were poorly with upset tummies throughout our week there, and this wasn’t limited to us as we heard plenty of others discussing their own diarrhoea (right before plopping themselves into the pool…). It was a cheap holiday but it certainly wasn’t cheerful.

The reception staff were more concerned about cutting their bands off your hands instead of sorting the problems out with the rooms