Amphoras Aqua

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The hotel management is really great at turning one nice vacation into an horrible experience.

I asked last night for an extension of 1 night, the reception gave a response that it’s available at same rate as reserved upon request anytime in the morning.

Today I asked to confirm the extension, I got a response that I need to re-reserve online at new rate (more than 50% increase), and then that it’s not even possible as my child is 13 and there is new rule for age restriction.

You know nothing about hospitality.

This review is not based on a single incident, but on several stays over the past few months. I have stayed at this resort many times and recommended it to friends from different countries because I genuinely enjoyed the atmosphere, the parties, and believed it was one of the best resorts in Sharm El Sheikh.

Unfortunately, with every visit I noticed a clear decline in the overall quality. The food is no longer what it used to be, cleanliness has noticeably deteriorated, and I often checked into my room to find basic essentials missing, such as tissues, bottled water, or even towels. In addition, the cleanliness of some rooms and public bathrooms was well below the standard expected from a resort of this level.

I also lost more than one personal belonging during different stays. I reported each incident, but they were not handled with the level of care and professionalism I expected.

The worst part of my experience was my interaction with one of the security staff members. On July 21st, at around 8:00 PM, despite having a confirmed reservation, I was denied entry. Instead of simply verifying my booking, he started questioning my nationality and where I was coming from. He then told me, “I could lose my temper at any moment,” and “I don’t want to hear your nonsense.” When I asked to speak to his manager, he replied that his manager was “busy” and that I could sit next to the gate for an hour until he became available. He then told me to “get away from my face and away from the gate because people want to enter and leave freely, and you’re disturbing them.”

After this incident, I immediately reported what happened to the Reception Manager. However, a few hours later, the same security staff member confronted me again. This time, he told me, “Go ahead and complain about me,” and “If you think you can do something, go and do it.” He also attempted to approach me in an aggressive manner. I don’t believe any guest deserves to be treated this way.

I later met with the management and the Security Manager, but I felt that most of the discussion focused on justifying what had happened and highlighting alleged rule violations on my part instead of addressing my complaint. I fully respect hotel policies, but they should always be enforced professionally and respectfully.

One of my biggest disappointments was that I specifically requested to meet Mr. Lucas, the General Manager. I had known about his excellent reputation from his time at White Hills Sharm and Meraki, and that was actually one of the reasons I chose this resort. Unfortunately, I never had the opportunity to meet him, and I left feeling that my complaint never reached the person I had hoped would genuinely listen.

I visited this resort regularly, spent a considerable amount of money here, and recommended it to many people. Sadly, it now feels like the resort focuses more on its parties and events than on delivering the quality of service and guest experience that guests deserve.

I never imagined I would write a review like this about a place I truly enjoyed visiting, but this experience completely disappointed me. Unfortunately, I don’t believe I will be returning, nor can I recommend this resort to anyone anymore.