Sheraton Sharm Hotel

Location great. Atmosphere good. Rooms big but bathrooms need updating. Would have been good value if the food had been acceptable. Very clean. Good cleaning staff. Good entertainment.service and amenities acceptable. Staff lovely. This hotel has a great adult only area. The beach beds need replacing. Generally in need of updating. The food was not good at all and spoilt the holiday.

Staff were very nice room was lovely food was good

We recently stayed at the Sheraton Sharm El Sheikh and, overall, had a pleasant holiday. The hotel itself is very grand and impressive, particularly the main interior areas, which were generally very clean and well presented. There are, however, several areas where the hotel could improve, particularly when it comes to maintenance, cleanliness around the grounds, and restaurant service. Food and drinks The food was probably the most average part of our stay. There was a reasonable selection, but not a huge choice of dishes. The salads were nice, and we particularly enjoyed the fresh food bar outside, which was probably the highlight. The lunchtime and afternoon snacks were also good.However i spoke to a guest that was hospitalised during his stay and i also had a bad stomach on the last day .

The bar service was generally good, although there were occasions when they had run out of rosé wine. Coconut milk also seemed to run out quite often, which was disappointing as it is used in quite a few cocktails.

Rooms Our room was clean, and the housekeeping staff were excellent — very attentive, hardworking and always keeping things tidy. However, the rooms are definitely showing their age and would benefit from some updating and a good coat of paint. Some of the grouting and tiling also needs attention. In places, there was old grout left behind after work had been carried out, leaving trails that clearly hadn’t been properly cleaned away. The tiles themselves could also do with a thorough deep clean.Yamas floor 2 really. i’ve left robes and towel animals .

Grounds and maintenance This is an area where I feel the hotel really needs to pay more attention. There was a nail sticking up from one of the steps near one of the bars. This was a genuine safety concern, as both adults and children could easily have stepped on it and seriously injured themselves. Something like this should be identified and repaired immediately. The Cave Bar is a great idea and could be a really lovely area, but unfortunately it needed a good sweep and there were cigarette ends scattered around. More regular cleaning and maintenance would make a big difference. The beach also needed some attention, with cigarette ends and rubbish visible in places. Given that this is such an important part of the hotel experience, it really should be checked and cleaned on a daily basis. paint left on the tiles but scrubbed off around the grounds just makes it look shabby .

Restaurant service The restaurant service could be much more organised. Tables weren’t always cleared quickly, and cutlery wasn’t replaced promptly. Staffing levels sometimes seemed insufficient for the number of guests. On occasions, asking for something as simple as a drink made you feel as though you were troubling sone staff. This wasn’t the experience every time, but improving staffing levels, organisation and customer service would make a significant difference. Staff The housekeeping staff were excellent and very attentive, and the staff in the shops were also friendly and helpful. The gentleman in the jewellery shop was particularly lovely.

The reception staff, unfortunately, were less welcoming. They often appeared quite miserable and weren’t always very approachable. As reception is the first impression guests get when arriving at the hotel, this is an area where a warmer and friendlier welcome would make a big difference.

Overall There is a lot to like about the Sheraton Sharm El Sheikh. The hotel has a grand feel, beautiful surroundings and plenty of potential. The rooms were clean, the housekeeping was excellent, the fresh food bar and snacks were good, and we enjoyed the trips available through the hotel. However, the hotel needs to invest more attention in general maintenance, cleaning of the outdoor areas, beach cleanliness and organisation within the restaurant. Small things such as cigarette ends, unclean tiles, old grout and especially the exposed nail on a step can have a big impact on the overall impression — and, in the case of the nail, are also a safety concern. With better attention to these details and more consistent service, I think the Sheraton could be a much better experience. There is certainly a lot of potential here, and we did enjoy our holiday i have added a couple of photos re maintaince that needs attention.