Movenpick Waterpark Resort and Spa Soma Bay

This was a vacation from hell. A hotel to avoid at all costs and never return to. To start with, we arrived very late at night and were given a filthy, worn-out room that looked more like a cheap roadside motel than a supposed 5-star resort. We were absolutely exhausted, but thankfully I always inspect the room before going to bed. I'm glad I did because we discovered a nest of ants inside the mattress, crawling all over the walls around the bed and throughout the room. We went to reception to complain and asked for another room. Instead, at around 3:00 AM they sent a man to spray insecticide for the ants. He sprayed our entire room, including the bed, pillows, luggage, and all of our belongings. Then they told us to wait outside for 10 minutes and claimed it was safe. It obviously wasn't. After 10 minutes, the ants were still there. We went back again and demanded another room. After about two and a half hours, we were finally moved. The food at this hotel is absolutely terrible and nowhere near what you would expect from a 5-star resort. Every single day it's exactly the same. After five days, I would honestly rather go hungry and drink only water than eat in that restaurant again. To make matters worse, they accept far more guests than the restaurant can handle. You regularly have to stand in line outside the restaurant for around 30 minutes just to get inside and eat. Completely unacceptable for a supposedly luxury resort. When we arrived, nobody explained anything about the hotel. We had to figure everything out ourselves. Most of the staff were rude, uninterested, and constantly expecting or asking for tips. There were a few exceptions, but unfortunately they were very rare. The ice cream was awful—basically flavored sugar water. Their famous "Chocolate Hour" with supposedly Belgian chocolate turned out to be nothing more than cheap melted Nestlé chocolate poured into molds. What a disappointment. The cocktails at both the beach and pool bars were mediocre at best. The quality of the ingredients was terrible, and every drink was overloaded with sugary syrup to the point that it made you feel sick after one sip. The à la carte restaurants are so overbooked that you'll be lucky if you manage to get a reservation at all. And don't even get me started on the beach. It's unbelievably shallow. Even when you walk all the way out to the buoys, the water barely reaches your waist. There is almost nothing to see underwater either—just sand, countless sharp pieces of dead coral, and plenty of venomous fish and sea creatures. Stonefish are everywhere, so watch where you step. The camel rides and horse riding offered by the hotel were honestly heartbreaking. If I knew who to report them to, I would. The horses are underweight, covered in wounds, overworked, and many have visibly damaged backs. It was genuinely upsetting to see animals being treated like that. My partner stepped on coral, severely injured the sole of his foot, and ended up in the hospital. As a result, we spent almost our entire vacation trapped inside our room. The rooms are supposedly cleaned every day, but all they actually do is leave bottled water, replace the toilet paper, and make the bed. During our entire stay, the bed sheets were never changed even once. Our towels were replaced only once, and most of the time they simply folded the same dirty towels to make them look clean. To make things even worse, the cleaner casually threw away some of our personal belongings that had been left on a chair. Finally, when the last day arrived and we couldn't wait to leave this nightmare, check-out was at 12:00 PM, just like in most hotels. However, unlike every normal hotel where you can usually pay for a late check-out or at least keep your all-inclusive wristband, Mövenpick offers neither. Our flight wasn't until midnight. We had to leave our room at noon, there was no option to extend it, and they immediately cut off our wristbands. Without those wristbands you get absolutely nothing—no food, no water, nothing. There is also absolutely nothing around the hotel where you can buy food or drinks. Except inside the hotel—but don't worry, they've made sure the prices are nice and high because they know you have no other option. So after spending several thousand euros on this horrible place, we were literally left like stray dogs without food or water for the final 12 hours before our flight home. I would never recommend this hotel to anyone, and I will certainly never return.

The food in mongolian restaurant was amazing that was the best food i ate in my life the italian restaurant was also really really good. Service was so good. The boss Omar was really helpful and kind i love this guy. The waiter in Intalian Restaurant Mahmuod was the best i love this guy he served the best drinks and was very kind.