Sunrise Royal Makadi Resort

We had a wonderful stay and were very happy with our experience at the hotel. Everything was clean and the atmosphere was very pleasant and relaxing.

A special mention has to go to the staff. Everyone was incredibly kind, friendly, attentive and always ready to help. We were always welcomed with a smile and it was clear that they genuinely cared about making their guests feel comfortable and happy. Their kindness and hospitality made our stay even more special.

We had a great time, left with wonderful memories.

I can totally understand why families come here time and time again. The facilities for families are superb, the entertainment team are great fun with a huge selection of different activities. The "adult" experience was unfortunately underwhelming. We picked this hotel based on reviews of food, staff, but also because there were adult only options should we wish to mix getting involved with quiet time so my review is focused on this experience. The staff are superb. The buffet restaurant was excellent for choice and food hot which a lot of other AI buffets could learn from The drinks were awful. Beer was like flavoured soda stream, local wine undrinkable and soft drinks and juice virtually nuclear Our experience of the a la cart restaurants mixed. The med had a different menu to the one advertised, the steak house was rushed, borderline frantic. The Asian and Italian excellent. Partly because you were actually served a bottled beer. We had no aircon for our first 2 nights, turns out it was a known issue where a wire had been cut through by workmen and impacted several in the block. Other guests had been moved so I don't know why were even put there whilst there was the known issue. Our shower leaked massively, we had to use several towels on the floor. Our room though was cleaned spotlessly every day. The red flag system worked to some extent but you would still get the spa and boat trip staff trying to get your attention, just less aggressively. The staff are clearly tasked with getting feedback and logging it against your room. It was apparent after a couple of chats with the entertainment team that's what they were doing. I was woken up one day on my sunbed with 4 people from restaurant team stood over me asking about the food. The adult only pool had just 12 sunbeds. For a place of this size with 7 pools this was bonkers. On our last afternoon a family with very young children came in, and despite a couple of guests and the life guard politely pointing out it was a small adult only area, they refused to leave. Some one went and fetched a manager who came out but then did nothing. The adult only bars were all indoors I believe. Lastly, the furniture. Our balcony chairs were tiny, made from solid wood but had no cushions. Too hard to even sit on. Given that it's really windy, the wind breakers and a lot of the sunbeds were made of heavy metal which people had to drag around constantly. It was excruciating like nails down a blackboard all day long. Please put rubber feet or something on them or change to wooden sunbeds (there were some) All in all, whilst a lovely hotel with many plus points, it wasn't for us. Given the size of the hotel there could easily be a better adult only offering. I know the boutique hotel is just opening, hopefully that will be adult only and the problem is solved right there!