Serenity Alma Heights

I'm just home from my 3rd stay at Alma. And as with previous visits I didn't want to leave. I love this hotel. They've thought of everything. With staff from our first visit 10 years ago still there. Must be a good place to work as well as stay, keeping staff so long.

From the minute you come through the security gates there's lush green lawns and beautifully kept gardens. Gardeners constantly working on them.

At reception you're greeted warmly by very accommodating staff who speak various languages. Your bags will be whisked away and they'll be delivered to your room.

The rooms and communal areas are spotless. The cleaning staff are always busy doing something. The whole place is spotless.

It's just myself and my daughter travelling and on this occasion we didn't make use of the waterpark and funfair. But on our previous visits they were a firm favourite with my daughter. This year we mostly made use of the beach. Which has plenty of sun beds and a pier for getting into the sea. The fish down there are stunning. Bring a snorkel ☺️ and beach shoes. There's also a towel hut, a bar and a restaurant at the beach making things very convenient. And a shuttle bus running every few minutes.

Food is good. As with all all inclusives it can get a bit repetitive, but there's plenty of fresh and healthy options, as well as pizza n chips etc.

Animation team are wonderful. Again, with lots of languages to help support families in the best way possible. They bring a lot of fun energy. And are the people to ask anything you want to know about. If they don't know the answer they'll find out for you.

There's a new amphitheatre this year where they put on shows in the evening. A great addition to the place.

All the staff that I spoke with, from the General manager to guest relations to the cleaners and gardeners were all very friendly people.

Things I wish I'd known 1st time in Egypt.

Life moves slower in Egypt. Embrace it, it's part of the charm of the place and it's people 🤍

Get "Antinal" from the pharmacy before you need it. Egypt belly is harmless and fixed in an hour with this medication. (It's just different (safe) bacteria our gut hasn't adjusted to yet)

A tour guide can make or break an excursion. I found the best one this year 👌🏻

Tip the people who are going to help you have your best experience, this lets them know that you'd appreciate their extra efforts, as they don't want to pester you if you'd rather they weren't so attentive. For me that's housekeeping, the wait staff who got my coffee every morning, and if I'm by the pool the person who helps me find a sunbed. When my daughter was younger, whichever animation team member we'd get most friendly with. Just a little gratitude for their extra efforts.

We had a wonderful stay at Serenity Alma Heights as a mother and my 5-year-old daughter.

Our holiday started with a very thoughtful gesture. After I mentioned at check-in that our flight had been delayed by 15 hours, the receptionist kindly gave us a room close to the reception and the restaurants instead of the original room near the water park, which would have been about a 10-minute walk away. We really appreciated this after such a long journey.

Our room was beautiful, and the housekeeping service was excellent. The housekeeper was always friendly and attentive, surprising my daughter every day with lovely towel animals on the bed. He also happily refilled our minibar and even provided soft drinks whenever we asked.

The food was always delicious, fresh, and offered a great variety, so there was something for everyone. My daughter especially loved the children’s dining corner with its own TV.

The animation team was very friendly and enthusiastic, and the evening shows were entertaining every night. The pools were spacious, spotlessly clean, and never felt overcrowded, making them perfect for relaxing. The water park was fantastic, with a great variety of slides for both younger and older children, and everything was very well maintained and safe.

The absolute highlight of our holiday was the Kids Club. The two ladies running it were incredibly kind, caring, and creative, offering a different activity every day—from baking cookies and treasure hunts to arts and crafts—followed each evening by a fun Mini Disco and often face painting, making every child feel welcome, happy, and special.

Overall, we had an amazing holiday at Serenity Alma Heights. We would definitely love to come back!