Fort Arabesque Resort Spa and Villas

I would like to sincerely thank the management team at Fort Arabesque Resort for their professionalism and outstanding customer service. The email we received from Booking.com arrived after our arrival in Egypt and less than 24 hours before our scheduled resort vacation. Our confirmed reservation through Booking.com was then canceled at the last minute, just before we were due to begin our stay. Despite repeated attempts to contact Booking.com, we received little to no meaningful assistance while we were already abroad. The situation caused significant stress and uncertainty and ultimately resulted in us having to pay a higher nightly rate to keep our vacation on track. Thankfully, the management at Fort Arabesque stepped in and did everything they could to help us. I would especially like to express my sincere appreciation to Mr. Francis and Mr. Victor. They listened to our concerns with kindness, treated us with respect and professionalism, and worked tirelessly to find a solution under very difficult circumstances. Their genuine care and willingness to help turned what could have been a ruined vacation into a positive experience. While I am deeply disappointed with the way Booking.com handled this situation, I am truly grateful to Mr. Francis, Mr. Victor, and the entire Fort Arabesque management team for their compassion, professionalism, and commitment to their guests. Thank you for going above and beyond. Your efforts did not go unnoticed, and they made all the difference. Because of your outstanding hospitality, I would gladly return to Fort Arabesque and recommend the resort to others.

I'm happy about the hotel and I'm so happy about doctor mina atef who is the hotel clinic . He is really the best doctor I have ever seen in my life. He is so kind and friendly and also so smart and explained for us everything in details and treated me very well. I recommend anyone who want medical help you should go for him immediately and he will help you for sure.

Just had 11 nights here and it is wonderful, the food, the beach and the sea all fabulous and we will be coming back.

However just a few little niggles that I believe other people have experienced also. On arrival after 10pm, we are greeted with a curse 'passports', no offer of a cool drink or a smile, then the receptionist went through the map and started making squiggles and crosses super fast, clearly we are not taking this in. He then got out his Sterling and Euro notes for me to change for him to smaller denominations, I wasn't quite sure what he wanted and he seemed a bit annoyed that I was getting flustered. He asked if we wanted food sending to room as the restaurants are closed, we said Yes, but then they never sent any. So first impressions of hotel not great.

We booked the last two nights in a villa, which are wonderful. We were told to be in reception with suitcases as 9am, and they would see if villa ready, then told to come back at 10am, then told to come back at midday, at which point we moved the suitcases back to the room, as we got the impression they wanted us to hand in keys and towel cards so they could re-allocate room. Upon checking with Villa reception they said defo not ready until 3pm. Westbay reception could have told us that in the first place and we would just have got on with our day.

Check out instruction is a shambles. We agreed with Villa reception that we could keep the villa until 1.30pm, at which point someone would come and fetch the cases. So we waited at 1.30pm, no-one came, so I called reception after 10 minutes, who said they are waiting for us to be in reception and to leave the cases outside. At reception Ahmed the 'reception Manager' spoke to us like we had deliberately tried to stay longer, when in fact we had been sitting waiting at the stated time, so last impression of hotel was being told off.

I think that the reception staff do not have to be nice to people as they know the place is lovely and people will return, so no shortage of customers.