Swiss Inn Resort Hurghada

Hotel looks nice, and rooms are good but cleanliness not so good. Food in 6 restaurants not very diffrent,only few choises every day. We want to give credits to very good staff, especially to Mohamed Alaa Zohdy in Lebanese restaurant who was always very friendly and good with service!

Staying in rooms 2203 and 2204, this was, without a doubt, the absolute worst hotel stay I have ever experienced. Everything went wrong from start to finish, and the lack of cooperation from the staff was appalling. First, we found a flying cockroach inside our room. Second, the food quality is very poor. Lunch was far below average and did not cater to different tastes. Since there was nothing suitable for my child to eat, we politely asked the restaurant manager if we could substitute his lunch with a plate of French fries. To our shock, he refused and told us we had to pay extra for fries. As a result, my child couldn't eat anything proper for three days except for plain French fries. Today, when we went back to the room to rest after the beach, we found the bed completely infested with bed bugs. We called the reception immediately, asked them to change all the bed linens, and told them we would be waiting in the connected room until someone came to clean it. When we checked back on the room, all they had done was fold a towel, pretending as if they changed the sheets. When we checked the sheets closely, we found long hairs all over the bed, which I immediately recognized as my own since I have very long hair—proving they didn't even change the sheets! We called them again demanding that someone come and change everything properly. There was a total lack of cooperation, and no one showed up for hours. It wasn't until around 8:00 PM that someone finally came to change the linens. Avoid this resort if you want a clean, comfortable, and stress-free vacation.