Name: Desert Rose Resort
Address: Hurghada Safaga Road, HURGHADA, HURGHADA, 365, Egypt
Telephone: 0020653460601
Price range: from £854.07pp (7 nights includes flights and transfers)

Select Room & Board Basis | Sunspot Tours

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General view

Tempted by the reviews on the websites I chose this hotel, what an unpleasant disappointment.
- terrible food, repeated every evening,cheap set for amount not quality -people at the grill or pasta stands have unhappy faces as if it was a big problem to serve something.
-flying birds that steal food from tables 
-people smoking in eating areas 
-if you don't tip waiters ignore you.
-theme restaurant mexican and middle east was a nightmare, where every 30 seconds new person came to ask if everything was OK, food taste was awful and unpleasant questions why we didn't eat 
 ..-tropicana bar by the main pool the staff ignore you,or you have to wait 10 minutes for a drink while the employees laugh among themselves looking at you,dirty place with full empty cups 
  - no drinks menu
 - no information about where and what time snacks are available, very poor option for snacks for children (only ice cream on certain time)
-no information about any daily programs for families 
-the swimming pools have cracked tiles that hurt your feet
-the beach is beautiful but under the water you find old pipes and very dangerous garbage 
-full of mosquitoes 
-the rooms are not 5star hotel standard
-beautiful greenery and renovated places are a nice picture but apart from that this hotel is neither friendly nor worth the price.The staff simply does not care.
I was assured that it wouldn't happen again - poor compensation .

Not recommended

This is an amazing hotel for families and children of all ages. Great selection of food available in the buffet restaurants and also the a la carte restaurants included in the all inclusive. The pools have daily activities and the use of Ali babas waterslides are an added bonus! Also the private beach is a great bonus and perfect for snorkelling! We say so many fish, stingrays and jellyfish! 
The staff here are so friendly and go above and beyond for everyone especially the children. Rooms are comfortable and are cleaned very well daily and everything restocked. We decided on our second day we were coming back next year and have already booked! 
One of the best all inclusive places we have stayed at

Great all inclusive for families, amazing staff and amenities!

Service 
 - Good but when we tried to make a upgrade upon arrival they gave us a 2 person room ( we were a group of 4 )
 - very attentive staff ( sometimes too attentive) 
 - too many sales people on the beach 
Food
 - nutritious meals
 - varied restaurants and bars 
Room
 - everything in the mini fridge is free 
 - the rooms were pretty used/lived in
Beach 
 - beautiful lagoon that is amazing for families 
 - they have good little foam platforms on the water to sit, tan or lay on 
App/Communications
 - they are very bad at communicating with you 
 - the app is not updated I.e the Olympic swimming pool has been demolished however the app doesn’t give that information

Fairly Good

Just perfect!! Super clean, beautiful gardens, lovely cove with plenty of sunbeds. 
We went ultra all inclusive which meant we had breakfast every day at Del Mar, absolutely gorgeous, on the beach so views were amazing,  the staff here are 5 star, thank you to Ayman for patiently trying to teach me arabic, always had a smile, also Milad, super service and always happy to chat. 
The rooms are lovely, clean and spacious,  we were in block 1000 with a garden view.
We popped to customer relations a few times with enquiries and these girls will do everything they can to help, thank you Lucia for everything, you went above and beyond to make our stay the best, also Gosia who remembered us from our previous visit, again very attentive. 
There's renovations going on but this is hidden and you barely notice,  please don't be put off by this.

So.. I could go on and on about how fab the hotel is but just go and see for yourself,  you won't be disappointed. 

5 🌟 

It was our 3rd stay at Desert Rose hotel and ill just say that nothing has changed and if anything it was even better. SPECIAL SHOUT OUT TO Mahmoud at the front desk. He has been there as long as we can remember and was so pleased to see him again. Desert Rose should be proud having him as an employee. The food, staff, housekeeping - everything top high standard. We would not stay anywhere else except Desert Rose. There has been a renovations as well, but this has not disturbed us for a secomd. THANK YOU and we are missing you already.

UNFORGETTABLE

Just a  fifteen-minute drive from Hurghada Airport and 16 km from Hurghada city center, Desert Rose's 1km pristine beach and its idyllic 40,000 square meter natural lagoon with golden sands is a choice location for enjoying a unique stretch of private beachfront, providing a wonderful environment for fun-packed activities or simply relishing the stunning year-round unbeatable Red Sea climate.

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Desert Rose Resort

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