Very good all round but the décor was a bit 'tired' in places.

We had a wonderful holiday at this hotel, the staff were always ready to be of any assistance they could. Will definitely be back again, as it location is very good.
Cannot praise it enough.

Amazing hotel great food staff location and room, we will be back a 3rd time

Excellent hotel and staff. Food very good and lots of choice.

Enotel Lido, all inclusive holiday, was perfect. Great food and drink, exceptional staff, clean tidy, lots of facilities, excellent housekeeping. Would go back like a shot - anytime!

A very nice and clean hotel

Fantastic facilities, great staff and good value

Good location close to easy transport into town. Easy walk into town. Good weather conditions.

Best hotel i have stayed in both for facilities and the service provide by all staff

The Enotel hotel had excellent facilities, particularly the indoor and outdoor pools. The quality of the food and drink in the restaurants and bars was first rate and the staff very attentive and helpful. Our room was spacious and very quiet, in spite of the size of the hotel and large numbers of guests. Our only reservations about the room were that one panel in the ceiling above the shower was badly stained and our safe never worked reliably, in spite of several requests to the reception staff for maintenance on it. Otherwise we had a wonderful week.

Exceptional service all round

An excellent hotel BUT ,having been there over 10 times , standards are slipping a little e.g. carpets need cleaning in places. Some of the guests are a bit rough ,too!

A lovely hotel with warm and friendly staff. We shall definitely return in the future.

Large well positioned hotel. Spotlessly clean. Staff amazing.

First time we had selected All Inclusive and we were apprehensive. This was totally unfounded as we found the restaurant, food and drink and service excellent. However may we suggest that the hotel provides a Gratuities box in Reception so ALL the staff could be included not just the "front of house" personnel as they all work so hard.

Food good and all staff extremely helpful and friendly.
The bar area gets a little crowded at about 6. 00 pm and some of the bar chairs are not so comfortable (low backs).
I had a massage in the Spa, but it was nit what I call a proper Swedish or Thai/Chinese massage, as the masseuse I don't think was a qualified masseuse, and merely smoothed the aching muscles rather than working on them with pressure. Also, I paid for 60 minutes massage, and was kept waiting at least 10 minutes at the start and after the massage, I was dressed and relaxing on a couch, drank some water etc, and that was then barely 60 minutes since the start. A 60 minute massage should last 60 minutes, with no waiting time before or after. started.

Good hotel, good food, friendly atmosphere, great location, brilliant staff.

Really nice all inclusive Hotel

Themed restaurants lacked atmosphere and music. Lightening too bright.. Brasserie outside hotel as part of deal was excellent.
All the staff were very helpful and friendly. Great deal

All inclusive at its very best.

We knew that we would be returning to this great hotel by the end of our first day. Could not fault anything in the hotel and all the staff were excellent especially the waiting staff in the restaurant who were super efficient.

All very good here.

The staff are very friendly and helpful, especially in the dining room.

Please thank the hotel for the bottle of sparkling wine placed in our room on my husband's birthday.

Staff all so pleasant and friendly it is infectious, so that most of the guests seem to have a permanent smile on their faces as well.

Brilliant hotel, wonderful staff. Manager is always to be seen checking every area of the hotel which is good to see.

shower fixtures loose but otherwise a very good hotel & friendly helpful staff.

Would have liked more outside segregation for smokers & non smokers.
Toilet flush needed a little maintenance! We did mention these points at reception on leaving.
Otherwise, excellent.

The warm and friendly staff made the holiday so nice and will ensure we will return to this hotel again soon.

Can't fault the hotel in any way.Nothing appeared to be too much trouble.

This was our 4th visit to Enotel Lido. Never disappointed, and look forward to visiting again.

...very friendly, helpful staff.....excellent
...could do with spinners in pool changing rooms so that swimsuits can be dried in time for next day
...would be nice to have tea-making facilities in room

Very friendly staff. Poor facilities for children.

The fabric of the building needs a little work, the fascia on pool side has peeling paintwork also the carpet on the way to our room had lots of stains.

All staff were very anxious to please, friendly, polite and willing to help wherever they could. Hotel very well located with excellent facilities, clean and pleasant to be in. I was pleasantly surprised at how inclusive 'All Inclusive' proved to be.

Fabulous hotel and fabulous staff.

Lovely hotel.
Staff pleasant and helpful.
Spotlessly clean, friendly.
First class service and excellent choice of quality food and drink
Definitely recommend it.

Excellent, l would recommend this hotel to everybody who wanted to stay in Madeira
We could find only one fault, no tea making services in the room, other than that it could not be faulted.

Very friendly staff; restaurant very pleasant. Spa pool very pleasant. Fully inclusive excellent value

Absolutely superb. We missed one thing- a kettle in the room. Asked at the reception and it arrived- 11 minutes later.

The hotel generally was excellent, if I want to be picky, it would have been nice to be able to purchase nuts or crisps to have with pre dinner drinks. This could be via a vending machine as I understand that bar staff did not handle any money.
There was a facility to check weigh your suit cases when leaving, which was handy, but why charge a euro per item,I found this petty, considering everything else was freely available.

Excellent in every way. We hope to return next year

A SUPERB HOTEL WITH EVERYTHING YOU COULD ASK FOR!

Excellent facilities and smiley helpful staff. Wide range of good buffet meals and several themed restaurants on site. We were all inclusive and the range of drinks was amazing. A treat to end our stay with NO additional cost to pay.
No hesitation in recommending.

Could not fault the Hotel in any way

Staff very attentive and remembered us from previous years. It was good to see the same staff still working at this hotel , we have not been there since November 2015.

Excellent hotel. The staff were all great and a credit to the hotel

The only negative was the fridge in our room was in a fair state of disrepair. The door didn't seal properly and the one time we left packaged food in there from our picnic we got an invasion of ants.

Staff very helpful and friendly - hotel very good quality. Resort rep very knowledgeable and approachable

Lovely hotel in a great location. The only weak point is the food, which could be better in quality and choice

Very good value

Nice hotel, great location, very friendly staff. Entertainment could have been more varied to cater for different age groups.

Friendly staff who remember you from one visit to the next.Nothing is too much trouble and the location is tremendous.

Great holiday.
Hotel staff the best and I shall return.

Lovely hotel
Good position, walking distance to the centre of Funchal (around 30 minutes easy walk)
All inclusive. Safe &, air conditioning included in the price.
Good choice of food in Buffet restaurant, 4 speciality restaurants at no extra charge, but need to book

Fantastic staff, couldn't do enough to make our holiday special. Lovely fresh food, a treat for fish eaters. The bars areas were varied to suit different interests and the drinks were branded and plentiful! Our room was kept spotless as was the whole hotel.

Staff always helpful and ready to top up your glass!

We were on floor 4 wifi not available in room but talking to other guests on different floors had wifi hotel location excellent would recommend it to family and friends

The hotel overall we thought was excellent. .All hotel staff was great nothing was too much trouble.

Friendly, polite and helpful staff in all departments - reception, guest relations (especially Marina who booked our tours), restaurant and housekeeping. Missing them already!

the staff couldn't do enough for you lovely people

Good value Hotel for the money paid. Staff very friendly and most drinks served are branded. Good choice of food usually of high quality. Excellent bakery.

The Fortina is good in lots of ways- nice staff, amazing view, excellent gym. Good value for money. Japanese restaurant was excellent.

Great holiday and arrangements no complaints at all!

Lovely holiday, great hotel which was spotless. Lovely staff, great food and nothing was any trouble. Will go back again.

On arrival promised three dining alternatives. Tried to book these at first opportunity next morning. Given one time and date for Japanese. Told Italian and madeiran fully booked. This is not satisfactory.
No atmosphere in main dining room - soft music in evening? a flowerr on the
table - a small candle maybe?

It was a pleasure to be there and a memorable holiday. Thank you all. After over 50 years of worldwide travel on business and pleasure the Enotel Lido has to be up with the best we have experienced. All the work was done for us so it was a relaxing and stress-free holiday. Considering the large number of guests from many countries each with considerably different expectations and demands, the hotel coped magnificently. Staffs at all levels were professional, efficient, friendly and obviously proud of their work. Food in all the restaurants was of a very high standard and in two weeks we were able to have a different buffet selected evening meal every day.

A really nice hotel, good location and the staff were all really pleasant (100% of them) The food was good with lots of choice and the drinks were top shelf!

Excellent choice of hotel, good location, and the staff were outstanding. For an all inclusive the food was very good and as many drinks as you could handle of a good quality. We would go back there anytime.

All the staff at the hotel were excellent

Had a brilliant time. HI tel was lovely excellent location. WE couldn't fault anything. Would definitely go again

This hotel is the perfect place to relax and unwind. The staff are some of the best I have ever encountered. I cannot praise the hotel enough

Very good hotel, I will return in the near future.

This was a very pleasant 10 day holiday made so by the hotel staff and those at Mercury Holidays.

A very enjoyable stay.

Superb third stay here. Looking forward to a return visit next year and the staff are a credit to their company.

The hotel staff were very friendly and helpful, nothing was too much bother for them.

Very good. I enjoyed holiday very much.

Hotel was fantastic, staff great. Fabulous holiday!

The hotel was excellent could not fault it in any way. We celebrated our golden wedding anniversary there.

The hotel is certainly a 5 star, it was excellent.

The hotel was clean and tidy, staff very friendly and there was a wide selection of food available.

We had our evening meal in the now refurbished five star restaurant and the food was glorious. The restaurant itself is out of this world it looks fantastic and the service really is five star. There have been a few changes since our last visit, it's brilliant and everything is looking good. We would certainly fully recommend people to come and stay here.

We are considering coming back for Christmas and New Year. The Enotel have done a wonderful job and and whilst we complained on our previous stay here we would be very hard pushed to find anything to complain about now.

The speciality restaurants within the hotel were excellent and gave an opportunity to sample different nationality cuisines with restaurant service.

ALL STAFF VERY FRIENDLY AND HELPFUL AS TO WERE THE TRANSPORT CONNECTION STAFF

Hotel was really well run, staff were friendly and efficient. Excellent location.

We found everything extremely satisfactory. The hotel, the food, the quality of service, the flights, everything worked like clockwork. Thank you for a wonderful holiday in Madeira.

Our friends and ourselves have just returned from, what turned out to be, a fantastic holiday in Madeira organised by yourselves. My husband and I (both in our 70s) have travelled worldwide and cruise frequently and were a bit apprehensive about an All-Inclusive Resort thinking that it might be too big and impersonal. We need not have worried. The holiday was above and beyond our expectations in every way, a truly a Five Star experience. The bedrooms were beautifully furnished, as was the rest of the hotel. The facilities on offer were superb as was the dining room and bar service. Staff were wonderful. We are really not lovers of buffet style food but found the selection varied and well presented. All the right touches were there in abundance and dining staff efficient, happy and unobtrusive. Many thanks again for a wonderful memory. Flights and pickups were spot on and well organised.

EXCELLENT

Interior of room was excellent but located overlooking a main road which was noisy at night. Side sea-view was not that brilliant either.
Again, hotel food was good but not up to the variety and quality of some 4* hotels we have stayed in.
Hotel facilities were good but wished the outdoor pool was warmer!

The staff were so good, always a smile, nothing too much trouble.
The evening entertainment was varied and entertaining.

2nd visit with mercury tome notel. Hairdryer in room needs up dating and towels a bit thin

This is a 2nd visit to the enotel lido, spoiled a little
By the very loud and bad manners of a large
Contingent of French guests this time.
It was noticeable the hotel was a little light on
Staff. But were always kind an helpful at all times
Splendid holiday alround.

The open seating area outside the sport's bar had haphazard closing times probably due to staff shortage, as this was the only comfortable area for smokers to sit, it was very inconvenient as you had to go to the sixth floor bar to get drinks, and carry them back down (this caused health and safety issues as the glasses were glass and not plastic).

Friendly hotel staff, very good food with a good choice of restaurants to eat.

Staff very friendly. Hotel brilliant

Really friendly and helpful staff Good entertainment

All staff were excellent, very polite and nothing too much trouble

Really excellent accomodation.
My suffers from coeliac disease good choice of gluten free food.

Really good hotel with very friendly staff.
One minor comment to future guests no shorts or cut offs allowed for males at dinner.
Food excellent and plenty of it .

we had a great holiday at this hotel
good hotels are good, great holidays are good hotels with great staff
this hotel had them in abundance
we had a burst pipe in our room in the middle of the night which was dealt with extreme professionalism
we will definitely use this hotel again

Excellent hotel with wonderful staff

Very very good

Could not fault any aspect of the hotel, We have never experienced such a well run. efficient and friendly place. Many congratulations.

The staff at the hotel and with Windsor travel were excellent

Absolutely excellent value for money
The only all inclusive hotel on the island. We were expecting some limitations but there were none. What is more the staff were extremely helpful.
We were met at the airport by personal taxi and indeed ferryed back exactly the same way by courteous and friendly drivers.
We would certainly recommend this hotel to any of our friends and plan to return next year.

All excellent except food.
Choice was good but spoiled by being only lukewarm on many occasions .

Good Location Friendly staff Excellent Facilities.

lovely hotel,
very polite staff
,excellent position
good entertainment
good choice of food
great bar service

music is played to loud
the entertainment was very poor. To much disco
music being played considering the age group
This seemed to be the general opinion.

first class

The staff could not be more helpful.
The facilities were excellent ,everywhere clean.Spa and indoor pool lovely .

Excellent holiday and excellent value for money

Excellent hotel. The staff and service were first class.

is is a great hotel with very very good staff in all departments

Hotel was in great location and on-site rep very helpful. Food was great and we particularly liked the "themed" evening meals - at no extra cost!!! Staff work very hard and were so efficient and pleasant - the ratio of staff/guest is very high and one never has to wait to be served. E.g. once seated at breakfast, coffee was on the table within a minute - with a smile and a pleasant greeting.
This was our first all-inclusive holiday and we were a bit apprehensive regards the quality of food and drink but were very impressed with the quality of both. We hope all you selected hotels are like this.

First night the room was next to the main road at the front of the hotel and was very noisy
After speaking with your rep we were moved to an excellent quiet room overlooking the pool

It all functioned pretty well

The staff were very friendly and helpful. The hotel had a nice atmosphere of friendliness & was very comfortable in all areas.

It would have been nice to have a meal that was a little more basic, everything was always mixed up together.

Staff excellent

Hotel and staff excellent, information received from Windsor Travel Representative also very good.
Would recommend this hotel to others who want to travel to Madeira

A change of room made all the difference to our experience ( 1st was very noisy over the side road&a bottle bank) The hotel was very full,but the staff tried their best to have us moved after a couple of days.Otherwise the whole holiday was excellent.

food not as good as previously, room excellent but rather cold.entertainement brilliant as was service. all in all a great place to stay, will return via mercury later in the year.

The staff were excellent and always very friendly and helpful

The staff at all levels were helpful, courteous, polite and went out of their way to ensure we had a very enjoyable and relaxing time.
Then Manager (Mr Guimaraes) was always happy to stop and chat and give snippets of information about the hotel and Madeira in general as were the young ladies manning the Guest Relations desk, who also made tour and concert bookings etc. Cleanliness is a very important and public rooms (including toilets) are maintained continuously during the day.
A lovely hotel in a lovely location on a beautiful island.

This was a truly superb hotel and well worth the money.

STAFF WERE VERY FRIENDLY AND HELPFUL. INDOOR POOL IS AN ESSENTIAL AND WAS KEPT WARM, BEING IMPORTANT FOR WE OLDER PEOPLE. INSTRUCTOR OF PORTUGESE AND AQUAROBICS, NIURYS, WAS EXCELLENT AND ENTHUSIASTIC.
3 MILE FLAT WALK ALONG SEAFRONT IS BIG ATTRACTION.

We were very satisfied with the Enotel Lido and we are very likely to return there.

The hotel got very cold in the evenings when the air conditioning came on!
The food in the Atlantic Restaurant was excellent but the themed restaurants food was poor and the staff were rushing to get you out in time for a second sitting.

Fantastic. However tempting it is though, don't just stay in the hotel all day. The real magic of Madeira is up in the hills walking the levadas.

Wonderful service from staff who seemed to need little "management". Food and drinks were to quality, plentiful and professionally served. The Sports Bar provided a useful alternative source for breakfast/lunch. Everywhere was spotlessly clean.

We were entirely happy with the Hotel and its services.

An excellent holiday.

Very helpful staff, excellent selection food, enjoyed the Japanese and Italian evening. Very clean surroundings, sauna and salt pool very nice and relaxing .we upgraded to a superior room but were surprised to find the only difference was an extra bed, which we had no use for.

Descriptions of rooms unclear, so we would need confirmation of a clear description for future bookings.

This was a repeat visit for us, we were so impressed by the hotel in 2014. Still a great place to stay and value for money. The option to dine in each of the 3 themed restaurants during your holiday gives a welcome break from the buffet, although there is so much choice there too.

Hotel absolutely first class in every way including location. The only reason for not marking the room excellent was due to the fact that it was a room with facilities for disabled people which we did not request and made the bathroom facilities somewhat difficult to use. However, we did not raise this as an issue at the time and chose to stay in the room allocated to us.

This has to have been one of the best hotels we have ever stayed in. Cannot wait to return!

Although food good, in 2015 food was excellent.

Excellent staff. 5 star in all respects

At times food could be hotter.
Temperature in moonlight lounge was rather chilly during evening entertainment.