Enotel Lido

Very impressed with Enotel Lido

The offer by Mercury to help with the check in and API was very helpful, especially for those who do not have internet access.

Very helpful staff and hotel is lovely

Facilities excellent - everything works without problems.

Excellent in every way.
Many of the guests we met had visited the hotel on several occasions.
This is a very strong recommendation
of the excellence of this hotel.
Slight discomfort due to workmen working in part of the hotel due to noise
but no problem.( we were notified in advance by yourselves).

We are pleased to confirm that all aspects of the hotel and the staff were absolutely fine and we would have no hesitation in recommending this venue or returning there ourselves.
We met many other guests who visit regularly.

Very impressed with all inclusive at the Enotel hotel in Madeira, excellent value.

The hotel staff are the best ever in every respect. Kind, helpful, pleasant, smiling and they will always go the 'extra mile' to give total satisfaction to the guests. They always seem to get pleasure and satisfaction in performing their tasks. Anything they do for the guests is not a 'chore' to them.
They all deserve gold medals

Staff were exceptionally pleasant and did all they could to give us an enjoyable holiday

2nd visit just as lovely.
Enjoyed a refurbished room with sea view.
Very friendly staff, nothing too much trouble.
We enjoyed eating at the other restaurants on site, making a nice change.

Excellent hotel extremely friendly both staff and for guests mixing

The staff are all very welcoming and friendly and give excellent service. The hotel is meticulously cleaned daily, the room we had was excellent, the food plentiful and of good quality. We would have liked a less firm bed but that is personal taste. This is the second time for us at this hotel and we would certainly go again.

Our third stay in this hotel and excellent as usual.
There was some refurbishment going on in some rooms during our stay but minimal inconvenience. Our room had already been refurbished and was excellent.

Nice Hotel, lovely staff, good alll inclusive drinks

The Enotel Lido hotel provides an overall excellent level of service and quality.

The Hotel exceeded expectations for the price we had paid and produced a good and varied buffet daily and found the Italian restaurant very good. The whole place was spotless, staff exceptionally helpful and friendly.
Hope to go back November next year we saw the add in the MAIL on Sunday and could not believe it so thought it was worth a try and was amazing and went like clockwork. Driver Roberto for whole day tour was very informative and an excellent driver as were those from/to airport.

well situated for Funchal.

Excellent staff and very helpful when we asked for a room change

Very Good, clean Hotel, Service excellent and a good choice of food.

Staff very attentive, helpful and friendly. All spoke very good English. Very generous with food and drink. We would recommend to others and plan to go again.

Would book again

Great hotel

Lovely hotel with very friendly staff

Very pleased with our last minute all-inclusive stay in this very welcoming hotel. Excellent food including packed lunches when we went walking in the day. The specialist restaurants were all first class and the main dining area despite being a little bit canteen style always offered good food. A variety of bar areas and facilities for coffee. Super pool area well maintained. Lovely room, cleaned and made up daily. Friendly staff.
Great value.

Excellent

The food is exceptionally good.

Relaxing experience in a fabulous setting. Excellent value for money.

Perfect all round

Brilliant hotel.

Great hotel excellent service would recommend and return.

exelant food, one of the best hotels i have stayed in. very freindly staff and well situated.

We really enjoyed our stay, the staff were very friendly and helpful. The hotel was excellent, drinks and food choice was brilliant. Windsor travel were fantastic and the trips they ran were well worth the money. We have to say that mercury travel have been fantastic and we will definitely be using them again. We will also be returning to the enotel too.

The room was a little tired and some plug sockets didn't work. Room size and sea view were excellent.
Main hotel areas were very smart and the food standard and options were very good.
Staff absolutely outstanding.

Last year Hotel only worth a 4* grading.

This year now meets its 5* rating. Especially food.

Hotel staff outstanding.

One of the best hotels we have stayed in.

would highly recommend this hotel

Excellent, especially the restaurant staff. Excellent holiday all round.

Hotel was excellent in every way very good location would go back

A lovely stay at the Enotel Lido. Great hotel - lots of facilities including a great spa and swimming pool. Room was lovely overlooking the pool with sea view and very spacious with great bathroom and comfortable beds. The food was very good in all restaurants. Spacious sitting and bar areas and some very good entertainment. Great access to buses and a lovely walk into Funchal. Very helpful friendly staff and the whole place was spotlessly clean. Our only feedback was the main dining room could get very busy and noisy but there was plenty of space. A great stay - thank you!

Well run,helpful staff

Absolutely delighted with our holiday in Madeira. Beautiful island, great hotel, excellent food and the hotel staff could not do enough for you.

Excellent as usual

Always excellant

The best hotel we have ever stayed in and All inclusive covers ALL drinks, including premium brands

excellent hotel in a good position ,very good staff and service.liked the all inclusive, except for no tea making facility in the bedroom.

EXCELLENT NO FAULTS

VERY GOOD IN GENERAL. HOWEVER BE NICER WHEN FINISH REFURBISHNENT

Nobody need to go hungry with the quality and variety of food provided. Absolutely delicious.

We’ve stayed here previously & it was as good as ever. The staff are second to none, food quality excellent, good quality drinks with many branded drinks. Will be staying here again

Good hotel. Staff friendly and efficient, couldn`t reasonably ask for more. Very clean and well managed hotel

Very helpful,polite and courteous

Excellent friendly and helpful staff. Very welcoming and informative, also enjoyed a laugh with guests. The entertainment was actually better than we expected and certainly better than we have experienced at other foreign holiday hotels. Food was excellent and chefs were very helpful to one our party who had a food allergy.
Good value for money.

a great holiday, staff at hotel excellent, very helpful, friendly, and informative.

Excellent food for buffet style catering. Pleasant helpful staff. Good quality hotel.

Would recommend.

Excellent This is our 3rd year staying at this Hotel. That speaks for itself. We are happy with the position the food and the accommodation.

Very good hotel with an excellent staff group, helpful, polite and many of them with a keen sense of humour.
Good choice of food if sometimes a little less "adventurous" than it could have been. Good variety of fruit, vegetables and salads on offer. Fish generally better than meat dishes in my opinion. Good choice at breakfast, catering for those who prefer a cooked breakfast as well as those who favour a more continental breakfast. Themed restaurants a good idea as they are different to the main Atlantico buffet style restaurant.
Generous with drinks, and I saw no guests abusing this.
Excellent standard of cleanliness throughout the hotel and grounds.
Well placed for a reasonable steady walk in to the centre of Funchal, but also well served by public transport and of course plenty of taxis.
A bigger hotet than we would normally choose but quite relaxing despite this, cetainly at this time of year.
All round a hotel that maintains excellent standards of accommodation and service.

a great hotel and the best staff I have been served by

Very pleasant staff and good ambiance in the hotel
Even though the holiday was all inclusive we did not see any person affected by alcohol abuse
Good entertainment

Very good in every way. We had an excellent holiday, and I would recommend it to friends.
All of the staff, without fail, were friendly and very courteous. The "all inclusive" aspect of the hotel appealed to us, we hadn't done it before, and it made life very easy.

Entertainment could change, same for the last four years.

There was refurbishment going on but there was a limited disturbance.

Entertainment every evening. Would go again to this hotel.

This is the 5th time we have been to this hotel in January and hopefully we will be going for many years to come.
Standards are high and the staff deserve special praise.

Another brilliant holiday at Enotel Lido

We loved it.
Well equipped and presented accommodation. Excellent and courteous staff. Quality service.
Re furbished room is very good quality but dressing table mirror was mounted too high up the wall for anyone sitting on a stool in front of it to do their make up.
A second bedside cabinet would be appreciated.

The building works are being well managed - they did not spoil the holiday in anyway.

The birthday champagne for my partner was a lovely surprise - please thank whoever was responsible !!

The pidgeons and some seagulls are a concern in the eating areas by the pools, although the hotel is clearly addressing this using a hired bird of prey handler. That is very much appreciated and it is good that people are being reminded not to make food available to the birds.

Wonderful in every way, Staff were outstanding & careing.

Great staff. Varied food. Enjoyed the different restaurants included in the package

Enotel Lido is an outstanding hotel perfect for young and old. The staff are all polite kind and professional

Fantastic hotel. Good location, excellent theme restaurants. I couldn't fault it and would recommend to others.

Superb very friendly staff

hotel was excellent, very clean and all staff extremely friendly.

This was probably the best package tour hotel we have ever stayed in. Very impressed by all aspects.

Been to Madeira (various hotels) many times, usually about the same time .
First time we had more than one day with rain. Weather was comparatively bad. For that you need a good hotel. We had.

Not Hotel : Had to change planes when about to leave Gatwick. Late leaving.
Circled Funchal for about two hours. Poor visibility.
Evening arrival became late evening arrival !!
Last year we could not land !
Re-fuelled at Porto Santo and flew back for overnight in Lisbon.
Day late !

very happy with hotel, unaware some refurbishment works going on before traveling, but did not make to much difference to us, was less busy - a plus but a bit noisy some of the time.

Very friendly and helpful staff. Good location and overall a very good hotel.

Even though the hotel was undergoing work on the west wing we were not inconvenienced in any way and was not aware of any noise, just a little disappointed in the weather which nobody can control! Unfortunately the last couple of days I went down with sickness and diahorria with a raging headache, still not feeling right.

We found the hotel in general to be of a good standard with plenty of choice of food and beverages. That being said, we did have a few concerns over the food hygiene standards. On our evening of arrival we saw a young cockroach in the dining room and during the week we were there we saw a further three, all young ones which would indicate the presence of adults. We pointed one out to a member of the dining room staff who merely stepped on it and then left it where it was. We also voiced our concerns to the reception staff who were most apologetic and assured us it would be taken up with the catering staff. We did expect some sort of confirmation from the hotel that steps had been taken to deal with the problem but we heard nothing more about it. However, it didn't put us off the hotel and as long as our concerns are taken seriously, we would be happy to go back to that hotel. The staff were very friendly and courteous.

Excellent food and great staff let down by parts of the hotel looking tired. This however will be put right with the refurbishment being carried out at the moment which didn’t impinge on our stay

Love this place so much, this was our 2nd visit this year and we plan to go back again next year. It was my husband's 60th while we were there and they made the day very special. The staff greeted us like old friends and nothing was too much trouble

Very friendly and curtious staff, food excellent, surroundings of hotel also excellent. Hope to go again next year.

Absolutely first class ! Excellent

Lovely hotel, very friendly and helpful staff. Excellent buffet food which is very helpful when on a restricted diet. Only complaint there was not a kettle or tea or coffee in the rooms ( I understand this is available in some "special" rooms

good location and just good/excellent all round

We like the Enotel Hotel. We will be booking for next year and is perfect for a September holiday.

We thoroughly enjoyed our stay in Madeira - the staff at the hotel was extremely helpful and pleasant. Accommodation was excellent although was a little disappointed with the food - breakfast was great though.

fantastic staff, food and drink plentiful and served all day. Never short of something to do but the staff are the stars, friendly, personable and always on hand to help with a smile

Hotel was lovely, staff pleasant and friendly, entertainment every night, food let the hotel down, in choice and quality. Great for walks along the promenade.

Everything we could have wished for and more.

Amazing hotel great food staff location and room, we will be back a 3rd time

Excellent hotel and staff. Food very good and lots of choice.

Enotel Lido, all inclusive holiday, was perfect. Great food and drink, exceptional staff, clean tidy, lots of facilities, excellent housekeeping. Would go back like a shot - anytime!

A very nice and clean hotel

Fantastic facilities, great staff and good value

Good location close to easy transport into town. Easy walk into town. Good weather conditions.

Best hotel i have stayed in both for facilities and the service provide by all staff

Exceptional service all round

A lovely hotel with warm and friendly staff. We shall definitely return in the future.

First time we had selected All Inclusive and we were apprehensive. This was totally unfounded as we found the restaurant, food and drink and service excellent. However may we suggest that the hotel provides a Gratuities box in Reception so ALL the staff could be included not just the "front of house" personnel as they all work so hard.

Good hotel, good food, friendly atmosphere, great location, brilliant staff.

Really nice all inclusive Hotel

All inclusive at its very best.

We knew that we would be returning to this great hotel by the end of our first day. Could not fault anything in the hotel and all the staff were excellent especially the waiting staff in the restaurant who were super efficient.

All very good here.

The staff are very friendly and helpful, especially in the dining room.

Please thank the hotel for the bottle of sparkling wine placed in our room on my husband's birthday.

Staff all so pleasant and friendly it is infectious, so that most of the guests seem to have a permanent smile on their faces as well.

Brilliant hotel, wonderful staff. Manager is always to be seen checking every area of the hotel which is good to see.

The warm and friendly staff made the holiday so nice and will ensure we will return to this hotel again soon.

Can't fault the hotel in any way.Nothing appeared to be too much trouble.

This was our 4th visit to Enotel Lido. Never disappointed, and look forward to visiting again.

Very friendly staff. Poor facilities for children.

All staff were very anxious to please, friendly, polite and willing to help wherever they could. Hotel very well located with excellent facilities, clean and pleasant to be in. I was pleasantly surprised at how inclusive 'All Inclusive' proved to be.

Fabulous hotel and fabulous staff.

Lovely hotel.
Staff pleasant and helpful.
Spotlessly clean, friendly.
First class service and excellent choice of quality food and drink
Definitely recommend it.

Very friendly staff; restaurant very pleasant. Spa pool very pleasant. Fully inclusive excellent value

Absolutely superb. We missed one thing- a kettle in the room. Asked at the reception and it arrived- 11 minutes later.

Excellent in every way. We hope to return next year

A SUPERB HOTEL WITH EVERYTHING YOU COULD ASK FOR!

Excellent facilities and smiley helpful staff. Wide range of good buffet meals and several themed restaurants on site. We were all inclusive and the range of drinks was amazing. A treat to end our stay with NO additional cost to pay.
No hesitation in recommending.

Could not fault the Hotel in any way

Staff very attentive and remembered us from previous years. It was good to see the same staff still working at this hotel , we have not been there since November 2015.

Excellent hotel. The staff were all great and a credit to the hotel

Staff very helpful and friendly - hotel very good quality. Resort rep very knowledgeable and approachable

Lovely hotel in a great location. The only weak point is the food, which could be better in quality and choice