Enotel Lido

Hotel was very clean & well maintained. Staff were friendly & helpful.
Food was very good & to a high standard, first time at this Hotel but would go back.

Was a fabulous hotel with lots of amenities, excellent food and great staff.

Very good service and value.

Excellent service.

Brilliant first class 5 star accomodation. Spotlessly clean. All the staf very friendly and halpful.
Excellent service and communications with Mercury. Everything was straighforward.
Cannot fault the sevice we had.

Staff very friendly. Food and facilities were excellent.

We have been here many times. It is everything we want in hotel .The staff are truly superb .We are already booked to go again in November.

Only problem was lack of sun-beds on occasions

Hotel was everything you could want for a brilliant holiday staff were friendly and helpful rooms were clean and spacious the fridge and safe were a bonus.entertainment good cannot find a negative with anything.will definitely be booking this hotel again.

Liked the daily use of the Harris Hawk to keep the pigeons away.
Local rep (Carmo) from Windsor Travel gave us the best Welcome Meeting presentation we have ever had anywhere. She was articulate, informative, pleasant and helpful.

Everything went well, loved every aspect of the holiday!

Very happy with organisation, will use Mercury again.

This hotel was fabulous, great facilities, staff were so friendly, everything was immaculate and the food was very good - we will be going again.

Fantastic hotel and we had a great holiday Thank you

Stayed here two years ago, still very good place to stay.

Lovely large family room. Excellent choice of food and drinks and plenty of entertainment. Our first experience of all inclusive - won't be our last.

Amazing service, lovely staff. Always friendly, nothing too much trouble. Everywhere tidy.
I was with my sons aged 22 and 16 - hotel was mainly an older age group (which I was expecting) but they would have liked a table tennis table...
It all went very smoothly, rep was very helpful and friendly.
We had a lovely holiday - I would use your company again

Very good value for money and excellent service in resort.

Our favourite holiday operator and people we meet agree completely.

Staff excellent throughout the hotel

The hotel was spotless clean staff was superb view was suberb.
The holiday was excellent from start to finish no problem whatsoever. Always our choice when travelling.

The Enotel Lido provides something for everyone cannot fault the hotel.

We paid for an upgrade as we were celebrating our 40th wedding anniversary. Our room was fantastic with an amazing terrace and sea views.

Top marks on all counts.

All in all a very enjoyable two weeks the Hotel is always excellent.

Staff at hotel give excellent service.

Wish to book again in September.

great venue for what was for me and my sister a special occasion.
choice of restaurants nice as food at buffet quite samey.
will hopefully be back before too long.

we both enjoyed this holiday, found the hotel staff so pleasant and helpful. hotel and food great, first time all inclusive and loved the freedom of when and what to eat. the theme nights were good also. would definetly recommend. we will be going back, loved Madeira.

Having stayed at the Enotel Lido many times it ticks all the box's and is excellent value

Excellent throughout, could not be faulted.

Wonderful holiday - will be back.

this is our favourite hotel as it meets all our requirements, staff are effecient and friendly, a wide choice of food within walking distance of the town and surrounded by lovely scenery and seaside walks. This is why we choose to come here as much as we can.

Lovely hotel. Staff very friendly and accommodating. Would have no hesitation in returning to this hotel, and/ or recommending it to friends.

This was our first experience of all inclusive and we really enjoyed.

We asked for a nice room over looking the pool we got it with no problems. This hotel is excellent.

Very efficient and friendly staff. Booking made easy by friendly website

Very efficient and friendly.

Second time we have stayed at the Enotel and we were not disappointed

Just. Brilliant

Staff friendly, helpful and welcoming.
Hotel well maintained and nicely situated.

A concentration on service and cleanliness in a package of friendliness and relaxation which made a relaxing and perfect holiday

We very much enjoyed the choice of restaurants offered with this package. Also, the wine is much better than it was a few years ago and slipped down very well!

Been to the hotel 5 times. Need I say more.

Everything was absolutely faultless and perfect, the flight, the transfer, our room in the hotel and the sea view were just stunning. We had a great week on an all-inclusive board and everything you could have wanted was there. It's an outstanding hotel, with outstanding staff. We are definitely going to return to the Enotel Lido!

Most impressive.

Fantastic!

Excellent service.

Good range of entertainment and excellent staff throughout the hotel. Jet2 staff and service were excellent at all points of contact

Wonderful value.Staff so friendly.

Pity about the building works above our room, but when we asked to change rooms the manager was very accommodating and gave a superb room, better than we expected.

Very impressed with Enotel Lido

The offer by Mercury to help with the check in and API was very helpful, especially for those who do not have internet access.

Very helpful staff and hotel is lovely

Facilities excellent - everything works without problems.

Excellent in every way.
Many of the guests we met had visited the hotel on several occasions.
This is a very strong recommendation
of the excellence of this hotel.
Slight discomfort due to workmen working in part of the hotel due to noise
but no problem.( we were notified in advance by yourselves).

We are pleased to confirm that all aspects of the hotel and the staff were absolutely fine and we would have no hesitation in recommending this venue or returning there ourselves.
We met many other guests who visit regularly.

Very impressed with all inclusive at the Enotel hotel in Madeira, excellent value.

The hotel staff are the best ever in every respect. Kind, helpful, pleasant, smiling and they will always go the 'extra mile' to give total satisfaction to the guests. They always seem to get pleasure and satisfaction in performing their tasks. Anything they do for the guests is not a 'chore' to them.
They all deserve gold medals

Staff were exceptionally pleasant and did all they could to give us an enjoyable holiday

2nd visit just as lovely.
Enjoyed a refurbished room with sea view.
Very friendly staff, nothing too much trouble.
We enjoyed eating at the other restaurants on site, making a nice change.

Excellent hotel extremely friendly both staff and for guests mixing

The staff are all very welcoming and friendly and give excellent service. The hotel is meticulously cleaned daily, the room we had was excellent, the food plentiful and of good quality. We would have liked a less firm bed but that is personal taste. This is the second time for us at this hotel and we would certainly go again.

Our third stay in this hotel and excellent as usual.
There was some refurbishment going on in some rooms during our stay but minimal inconvenience. Our room had already been refurbished and was excellent.

Nice Hotel, lovely staff, good alll inclusive drinks

The Enotel Lido hotel provides an overall excellent level of service and quality.

The Hotel exceeded expectations for the price we had paid and produced a good and varied buffet daily and found the Italian restaurant very good. The whole place was spotless, staff exceptionally helpful and friendly.
Hope to go back November next year we saw the add in the MAIL on Sunday and could not believe it so thought it was worth a try and was amazing and went like clockwork. Driver Roberto for whole day tour was very informative and an excellent driver as were those from/to airport.

well situated for Funchal.

Excellent staff and very helpful when we asked for a room change

Very Good, clean Hotel, Service excellent and a good choice of food.

Staff very attentive, helpful and friendly. All spoke very good English. Very generous with food and drink. We would recommend to others and plan to go again.

Would book again

Great hotel

Lovely hotel with very friendly staff

Very pleased with our last minute all-inclusive stay in this very welcoming hotel. Excellent food including packed lunches when we went walking in the day. The specialist restaurants were all first class and the main dining area despite being a little bit canteen style always offered good food. A variety of bar areas and facilities for coffee. Super pool area well maintained. Lovely room, cleaned and made up daily. Friendly staff.
Great value.

Excellent

The food is exceptionally good.

Relaxing experience in a fabulous setting. Excellent value for money.

Perfect all round

Brilliant hotel.

Great hotel excellent service would recommend and return.

exelant food, one of the best hotels i have stayed in. very freindly staff and well situated.

We really enjoyed our stay, the staff were very friendly and helpful. The hotel was excellent, drinks and food choice was brilliant. Windsor travel were fantastic and the trips they ran were well worth the money. We have to say that mercury travel have been fantastic and we will definitely be using them again. We will also be returning to the enotel too.

The room was a little tired and some plug sockets didn't work. Room size and sea view were excellent.
Main hotel areas were very smart and the food standard and options were very good.
Staff absolutely outstanding.

Last year Hotel only worth a 4* grading.

This year now meets its 5* rating. Especially food.

Hotel staff outstanding.

One of the best hotels we have stayed in.

would highly recommend this hotel

Excellent, especially the restaurant staff. Excellent holiday all round.

Hotel was excellent in every way very good location would go back

A lovely stay at the Enotel Lido. Great hotel - lots of facilities including a great spa and swimming pool. Room was lovely overlooking the pool with sea view and very spacious with great bathroom and comfortable beds. The food was very good in all restaurants. Spacious sitting and bar areas and some very good entertainment. Great access to buses and a lovely walk into Funchal. Very helpful friendly staff and the whole place was spotlessly clean. Our only feedback was the main dining room could get very busy and noisy but there was plenty of space. A great stay - thank you!

Well run,helpful staff

Absolutely delighted with our holiday in Madeira. Beautiful island, great hotel, excellent food and the hotel staff could not do enough for you.

Excellent as usual

Always excellant

The best hotel we have ever stayed in and All inclusive covers ALL drinks, including premium brands

excellent hotel in a good position ,very good staff and service.liked the all inclusive, except for no tea making facility in the bedroom.

EXCELLENT NO FAULTS

VERY GOOD IN GENERAL. HOWEVER BE NICER WHEN FINISH REFURBISHNENT

Nobody need to go hungry with the quality and variety of food provided. Absolutely delicious.

We’ve stayed here previously & it was as good as ever. The staff are second to none, food quality excellent, good quality drinks with many branded drinks. Will be staying here again

Good hotel. Staff friendly and efficient, couldn`t reasonably ask for more. Very clean and well managed hotel

Very helpful,polite and courteous

Excellent friendly and helpful staff. Very welcoming and informative, also enjoyed a laugh with guests. The entertainment was actually better than we expected and certainly better than we have experienced at other foreign holiday hotels. Food was excellent and chefs were very helpful to one our party who had a food allergy.
Good value for money.

a great holiday, staff at hotel excellent, very helpful, friendly, and informative.

Excellent food for buffet style catering. Pleasant helpful staff. Good quality hotel.

Would recommend.

Excellent This is our 3rd year staying at this Hotel. That speaks for itself. We are happy with the position the food and the accommodation.

Very good hotel with an excellent staff group, helpful, polite and many of them with a keen sense of humour.
Good choice of food if sometimes a little less "adventurous" than it could have been. Good variety of fruit, vegetables and salads on offer. Fish generally better than meat dishes in my opinion. Good choice at breakfast, catering for those who prefer a cooked breakfast as well as those who favour a more continental breakfast. Themed restaurants a good idea as they are different to the main Atlantico buffet style restaurant.
Generous with drinks, and I saw no guests abusing this.
Excellent standard of cleanliness throughout the hotel and grounds.
Well placed for a reasonable steady walk in to the centre of Funchal, but also well served by public transport and of course plenty of taxis.
A bigger hotet than we would normally choose but quite relaxing despite this, cetainly at this time of year.
All round a hotel that maintains excellent standards of accommodation and service.

a great hotel and the best staff I have been served by

Very pleasant staff and good ambiance in the hotel
Even though the holiday was all inclusive we did not see any person affected by alcohol abuse
Good entertainment

Very good in every way. We had an excellent holiday, and I would recommend it to friends.
All of the staff, without fail, were friendly and very courteous. The "all inclusive" aspect of the hotel appealed to us, we hadn't done it before, and it made life very easy.

Entertainment could change, same for the last four years.

There was refurbishment going on but there was a limited disturbance.

Entertainment every evening. Would go again to this hotel.

This is the 5th time we have been to this hotel in January and hopefully we will be going for many years to come.
Standards are high and the staff deserve special praise.

Another brilliant holiday at Enotel Lido

We loved it.
Well equipped and presented accommodation. Excellent and courteous staff. Quality service.
Re furbished room is very good quality but dressing table mirror was mounted too high up the wall for anyone sitting on a stool in front of it to do their make up.
A second bedside cabinet would be appreciated.

The building works are being well managed - they did not spoil the holiday in anyway.

The birthday champagne for my partner was a lovely surprise - please thank whoever was responsible !!

The pidgeons and some seagulls are a concern in the eating areas by the pools, although the hotel is clearly addressing this using a hired bird of prey handler. That is very much appreciated and it is good that people are being reminded not to make food available to the birds.

Wonderful in every way, Staff were outstanding & careing.

Great staff. Varied food. Enjoyed the different restaurants included in the package

Enotel Lido is an outstanding hotel perfect for young and old. The staff are all polite kind and professional

Fantastic hotel. Good location, excellent theme restaurants. I couldn't fault it and would recommend to others.

Superb very friendly staff

hotel was excellent, very clean and all staff extremely friendly.

This was probably the best package tour hotel we have ever stayed in. Very impressed by all aspects.

Been to Madeira (various hotels) many times, usually about the same time .
First time we had more than one day with rain. Weather was comparatively bad. For that you need a good hotel. We had.

Not Hotel : Had to change planes when about to leave Gatwick. Late leaving.
Circled Funchal for about two hours. Poor visibility.
Evening arrival became late evening arrival !!
Last year we could not land !
Re-fuelled at Porto Santo and flew back for overnight in Lisbon.
Day late !

very happy with hotel, unaware some refurbishment works going on before traveling, but did not make to much difference to us, was less busy - a plus but a bit noisy some of the time.

Very friendly and helpful staff. Good location and overall a very good hotel.

Even though the hotel was undergoing work on the west wing we were not inconvenienced in any way and was not aware of any noise, just a little disappointed in the weather which nobody can control! Unfortunately the last couple of days I went down with sickness and diahorria with a raging headache, still not feeling right.

We found the hotel in general to be of a good standard with plenty of choice of food and beverages. That being said, we did have a few concerns over the food hygiene standards. On our evening of arrival we saw a young cockroach in the dining room and during the week we were there we saw a further three, all young ones which would indicate the presence of adults. We pointed one out to a member of the dining room staff who merely stepped on it and then left it where it was. We also voiced our concerns to the reception staff who were most apologetic and assured us it would be taken up with the catering staff. We did expect some sort of confirmation from the hotel that steps had been taken to deal with the problem but we heard nothing more about it. However, it didn't put us off the hotel and as long as our concerns are taken seriously, we would be happy to go back to that hotel. The staff were very friendly and courteous.

Excellent food and great staff let down by parts of the hotel looking tired. This however will be put right with the refurbishment being carried out at the moment which didn’t impinge on our stay

Love this place so much, this was our 2nd visit this year and we plan to go back again next year. It was my husband's 60th while we were there and they made the day very special. The staff greeted us like old friends and nothing was too much trouble