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The five star Enotel Lido Resort is Madeira's first All Inclusive hotel – and it's got plenty to recommend it to the discerning holidaymaker. Located on the sunny south of the island and only a 30 minute walk from the centre of the popular resort of Funchal, this is an enviable place to stay. The seafront and promenade are just outside too, so you'll have the chance to enjoy the coast as well as the pool on this sunshine holiday.
Come to the Enotel Lido Resort and you're guaranteed to find everything you need for the perfect holiday. Looking for a first class hotel experience? The facilities at the Enotel Lido Resort really are five star – from the stunning pool to the stylish rooms to the glossy and modern public areas – this hotel is ready and waiting to impress you.
Each of the rooms at the Enotel Lido Resort are both spacious and comfortable. There's a warm, contemporary feel to the décor which features softly glowing colours, plenty of light and smooth flowing lines. Each room is also air conditioned with an en suite and a private balcony with sea view. You'll also find satellite television, hairdryer and electronic safe available should you need them. And comfy bathrobes are laid on for those lounging around moments!
Your holiday at the Enotel Lido Resort is all inclusive, so you have a choice of delicious meals to tempt you at one of four restaurants on site. For drinks during the day or perhaps before or after dinner, there are four bars to choose from, each with a slightly different vibe. Local alcoholic beverages and soft drinks are also covered by your all inclusive package.
Whether your perfect holiday is to relax or to get up and go, the Enotel Lido Resort is a great choice. On site you'll find a choice of indoor and outdoor pools (plus a separate children's pool for younger guests), a fully equipped fitness centre and a golf course nearby where guests enjoy discounted rates. Best of all, the Enotel Lido Resort has a luxurious spa and Turkish bath on site where you can enjoy total relaxation in peaceful surroundings.
All the ingredients for the perfect holiday are right here at the Enotel Lido Resort & Spa. What are you waiting for?
* At a fee
Breakfast, lunch, snacks and dinner daily. Internationally branded alcoholic and non alcoholic drinks. (Time and measurement stipulations may apply)
The island's capital has a natural deep harbour which made it the first place settled. The tourist hotels are situated on the west side of the city, whereas the east is the Old Town where there are many excellent restaurants. Linking the two is the commercial central area with its imposing cathedral, historic buildings and varied shops.
|Your All-Inclusive package includesBreakfast, lunch, snacks and dinner daily. Internationally branded alcoholic and non alcoholic drinks. (Time and measurement stipulations may apply)|
Find out more about your accommodation and the in room facilities at the Enotel Lido.
The staff were first class and the facilities equally so.
We like the Enotel Hotel. We will be booking for next year and is perfect for a September holiday.
We thoroughly enjoyed our stay in Madeira - the staff at the hotel was extremely helpful and pleasant. Accommodation was excellent although was a little disappointed with the food - breakfast was great though.
fantastic staff, food and drink plentiful and served all day. Never short of something to do but the staff are the stars, friendly, personable and always on hand to help with a smile
Hotel was lovely, staff pleasant and friendly, entertainment every night, food let the hotel down, in choice and quality. Great for walks along the promenade.
Everything we could have wished for and more.
Very good all round but the décor was a bit 'tired' in places.
We had a wonderful holiday at this hotel, the staff were always ready to be of any assistance they could. Will definitely be back again, as it location is very good.
Cannot praise it enough.
Amazing hotel great food staff location and room, we will be back a 3rd time
Excellent hotel and staff. Food very good and lots of choice.
Enotel Lido, all inclusive holiday, was perfect. Great food and drink, exceptional staff, clean tidy, lots of facilities, excellent housekeeping. Would go back like a shot - anytime!
A very nice and clean hotel
Fantastic facilities, great staff and good value
Good location close to easy transport into town. Easy walk into town. Good weather conditions.
Best hotel i have stayed in both for facilities and the service provide by all staff
The Enotel hotel had excellent facilities, particularly the indoor and outdoor pools. The quality of the food and drink in the restaurants and bars was first rate and the staff very attentive and helpful. Our room was spacious and very quiet, in spite of the size of the hotel and large numbers of guests. Our only reservations about the room were that one panel in the ceiling above the shower was badly stained and our safe never worked reliably, in spite of several requests to the reception staff for maintenance on it. Otherwise we had a wonderful week.
Exceptional service all round
An excellent hotel BUT ,having been there over 10 times , standards are slipping a little e.g. carpets need cleaning in places. Some of the guests are a bit rough ,too!
A lovely hotel with warm and friendly staff. We shall definitely return in the future.
Large well positioned hotel. Spotlessly clean. Staff amazing.
First time we had selected All Inclusive and we were apprehensive. This was totally unfounded as we found the restaurant, food and drink and service excellent. However may we suggest that the hotel provides a Gratuities box in Reception so ALL the staff could be included not just the "front of house" personnel as they all work so hard.
Food good and all staff extremely helpful and friendly.
The bar area gets a little crowded at about 6. 00 pm and some of the bar chairs are not so comfortable (low backs).
I had a massage in the Spa, but it was nit what I call a proper Swedish or Thai/Chinese massage, as the masseuse I don't think was a qualified masseuse, and merely smoothed the aching muscles rather than working on them with pressure. Also, I paid for 60 minutes massage, and was kept waiting at least 10 minutes at the start and after the massage, I was dressed and relaxing on a couch, drank some water etc, and that was then barely 60 minutes since the start. A 60 minute massage should last 60 minutes, with no waiting time before or after. started.
Good hotel, good food, friendly atmosphere, great location, brilliant staff.
Really nice all inclusive Hotel
Themed restaurants lacked atmosphere and music. Lightening too bright.. Brasserie outside hotel as part of deal was excellent.
All the staff were very helpful and friendly. Great deal
All inclusive at its very best.
We knew that we would be returning to this great hotel by the end of our first day. Could not fault anything in the hotel and all the staff were excellent especially the waiting staff in the restaurant who were super efficient.
All very good here.
The staff are very friendly and helpful, especially in the dining room.
Please thank the hotel for the bottle of sparkling wine placed in our room on my husband's birthday.
Staff all so pleasant and friendly it is infectious, so that most of the guests seem to have a permanent smile on their faces as well.
Brilliant hotel, wonderful staff. Manager is always to be seen checking every area of the hotel which is good to see.
shower fixtures loose but otherwise a very good hotel & friendly helpful staff.
Would have liked more outside segregation for smokers & non smokers.
Toilet flush needed a little maintenance! We did mention these points at reception on leaving.
The warm and friendly staff made the holiday so nice and will ensure we will return to this hotel again soon.
Can't fault the hotel in any way.Nothing appeared to be too much trouble.
This was our 4th visit to Enotel Lido. Never disappointed, and look forward to visiting again.
...very friendly, helpful staff.....excellent
...could do with spinners in pool changing rooms so that swimsuits can be dried in time for next day
...would be nice to have tea-making facilities in room
Very friendly staff. Poor facilities for children.
The fabric of the building needs a little work, the fascia on pool side has peeling paintwork also the carpet on the way to our room had lots of stains.
All staff were very anxious to please, friendly, polite and willing to help wherever they could. Hotel very well located with excellent facilities, clean and pleasant to be in. I was pleasantly surprised at how inclusive 'All Inclusive' proved to be.
Fabulous hotel and fabulous staff.
Staff pleasant and helpful.
Spotlessly clean, friendly.
First class service and excellent choice of quality food and drink
Definitely recommend it.
Excellent, l would recommend this hotel to everybody who wanted to stay in Madeira
We could find only one fault, no tea making services in the room, other than that it could not be faulted.
Very friendly staff; restaurant very pleasant. Spa pool very pleasant. Fully inclusive excellent value
Absolutely superb. We missed one thing- a kettle in the room. Asked at the reception and it arrived- 11 minutes later.
The hotel generally was excellent, if I want to be picky, it would have been nice to be able to purchase nuts or crisps to have with pre dinner drinks. This could be via a vending machine as I understand that bar staff did not handle any money.
There was a facility to check weigh your suit cases when leaving, which was handy, but why charge a euro per item,I found this petty, considering everything else was freely available.
Excellent in every way. We hope to return next year
A SUPERB HOTEL WITH EVERYTHING YOU COULD ASK FOR!
Excellent facilities and smiley helpful staff. Wide range of good buffet meals and several themed restaurants on site. We were all inclusive and the range of drinks was amazing. A treat to end our stay with NO additional cost to pay.
No hesitation in recommending.
Could not fault the Hotel in any way
Staff very attentive and remembered us from previous years. It was good to see the same staff still working at this hotel , we have not been there since November 2015.
Excellent hotel. The staff were all great and a credit to the hotel
The only negative was the fridge in our room was in a fair state of disrepair. The door didn't seal properly and the one time we left packaged food in there from our picnic we got an invasion of ants.
Staff very helpful and friendly - hotel very good quality. Resort rep very knowledgeable and approachable
Lovely hotel in a great location. The only weak point is the food, which could be better in quality and choice
Very good value
Nice hotel, great location, very friendly staff. Entertainment could have been more varied to cater for different age groups.
Friendly staff who remember you from one visit to the next.Nothing is too much trouble and the location is tremendous.
Hotel staff the best and I shall return.
Good position, walking distance to the centre of Funchal (around 30 minutes easy walk)
All inclusive. Safe &, air conditioning included in the price.
Good choice of food in Buffet restaurant, 4 speciality restaurants at no extra charge, but need to book
Fantastic staff, couldn't do enough to make our holiday special. Lovely fresh food, a treat for fish eaters. The bars areas were varied to suit different interests and the drinks were branded and plentiful! Our room was kept spotless as was the whole hotel.
Staff always helpful and ready to top up your glass!
We were on floor 4 wifi not available in room but talking to other guests on different floors had wifi hotel location excellent would recommend it to family and friends
The hotel overall we thought was excellent. .All hotel staff was great nothing was too much trouble.
Friendly, polite and helpful staff in all departments - reception, guest relations (especially Marina who booked our tours), restaurant and housekeeping. Missing them already!
the staff couldn't do enough for you lovely people
Good value Hotel for the money paid. Staff very friendly and most drinks served are branded. Good choice of food usually of high quality. Excellent bakery.
The Fortina is good in lots of ways- nice staff, amazing view, excellent gym. Good value for money. Japanese restaurant was excellent.
Great holiday and arrangements no complaints at all!
Lovely holiday, great hotel which was spotless. Lovely staff, great food and nothing was any trouble. Will go back again.
On arrival promised three dining alternatives. Tried to book these at first opportunity next morning. Given one time and date for Japanese. Told Italian and madeiran fully booked. This is not satisfactory.
No atmosphere in main dining room - soft music in evening? a flowerr on the
table - a small candle maybe?
It was a pleasure to be there and a memorable holiday. Thank you all. After over 50 years of worldwide travel on business and pleasure the Enotel Lido has to be up with the best we have experienced. All the work was done for us so it was a relaxing and stress-free holiday. Considering the large number of guests from many countries each with considerably different expectations and demands, the hotel coped magnificently. Staffs at all levels were professional, efficient, friendly and obviously proud of their work. Food in all the restaurants was of a very high standard and in two weeks we were able to have a different buffet selected evening meal every day.
A really nice hotel, good location and the staff were all really pleasant (100% of them) The food was good with lots of choice and the drinks were top shelf!
Excellent choice of hotel, good location, and the staff were outstanding. For an all inclusive the food was very good and as many drinks as you could handle of a good quality. We would go back there anytime.
All the staff at the hotel were excellent
Had a brilliant time. HI tel was lovely excellent location. WE couldn't fault anything. Would definitely go again
This hotel is the perfect place to relax and unwind. The staff are some of the best I have ever encountered. I cannot praise the hotel enough
Very good hotel, I will return in the near future.
This was a very pleasant 10 day holiday made so by the hotel staff and those at Mercury Holidays.
A very enjoyable stay.
Superb third stay here. Looking forward to a return visit next year and the staff are a credit to their company.
The hotel staff were very friendly and helpful, nothing was too much bother for them.
Very good. I enjoyed holiday very much.
Hotel was fantastic, staff great. Fabulous holiday!
The hotel was excellent could not fault it in any way. We celebrated our golden wedding anniversary there.
The hotel is certainly a 5 star, it was excellent.
The hotel was clean and tidy, staff very friendly and there was a wide selection of food available.
We had our evening meal in the now refurbished five star restaurant and the food was glorious. The restaurant itself is out of this world it looks fantastic and the service really is five star. There have been a few changes since our last visit, it's brilliant and everything is looking good. We would certainly fully recommend people to come and stay here.
We are considering coming back for Christmas and New Year. The Enotel have done a wonderful job and and whilst we complained on our previous stay here we would be very hard pushed to find anything to complain about now.
The speciality restaurants within the hotel were excellent and gave an opportunity to sample different nationality cuisines with restaurant service.
ALL STAFF VERY FRIENDLY AND HELPFUL AS TO WERE THE TRANSPORT CONNECTION STAFF
Hotel was really well run, staff were friendly and efficient. Excellent location.
We found everything extremely satisfactory. The hotel, the food, the quality of service, the flights, everything worked like clockwork. Thank you for a wonderful holiday in Madeira.
Our friends and ourselves have just returned from, what turned out to be, a fantastic holiday in Madeira organised by yourselves. My husband and I (both in our 70s) have travelled worldwide and cruise frequently and were a bit apprehensive about an All-Inclusive Resort thinking that it might be too big and impersonal. We need not have worried. The holiday was above and beyond our expectations in every way, a truly a Five Star experience. The bedrooms were beautifully furnished, as was the rest of the hotel. The facilities on offer were superb as was the dining room and bar service. Staff were wonderful. We are really not lovers of buffet style food but found the selection varied and well presented. All the right touches were there in abundance and dining staff efficient, happy and unobtrusive. Many thanks again for a wonderful memory. Flights and pickups were spot on and well organised.
Interior of room was excellent but located overlooking a main road which was noisy at night. Side sea-view was not that brilliant either.
Again, hotel food was good but not up to the variety and quality of some 4* hotels we have stayed in.
Hotel facilities were good but wished the outdoor pool was warmer!
The staff were so good, always a smile, nothing too much trouble.
The evening entertainment was varied and entertaining.
2nd visit with mercury tome notel. Hairdryer in room needs up dating and towels a bit thin
This is a 2nd visit to the enotel lido, spoiled a little
By the very loud and bad manners of a large
Contingent of French guests this time.
It was noticeable the hotel was a little light on
Staff. But were always kind an helpful at all times
Splendid holiday alround.
The open seating area outside the sport's bar had haphazard closing times probably due to staff shortage, as this was the only comfortable area for smokers to sit, it was very inconvenient as you had to go to the sixth floor bar to get drinks, and carry them back down (this caused health and safety issues as the glasses were glass and not plastic).
Friendly hotel staff, very good food with a good choice of restaurants to eat.
Staff very friendly. Hotel brilliant
Really friendly and helpful staff Good entertainment
All staff were excellent, very polite and nothing too much trouble
Really excellent accomodation.
My suffers from coeliac disease good choice of gluten free food.
Really good hotel with very friendly staff.
One minor comment to future guests no shorts or cut offs allowed for males at dinner.
Food excellent and plenty of it .
we had a great holiday at this hotel
good hotels are good, great holidays are good hotels with great staff
this hotel had them in abundance
we had a burst pipe in our room in the middle of the night which was dealt with extreme professionalism
we will definitely use this hotel again
Excellent hotel with wonderful staff
Very very good
Could not fault any aspect of the hotel, We have never experienced such a well run. efficient and friendly place. Many congratulations.
The staff at the hotel and with Windsor travel were excellent
Absolutely excellent value for money
The only all inclusive hotel on the island. We were expecting some limitations but there were none. What is more the staff were extremely helpful.
We were met at the airport by personal taxi and indeed ferryed back exactly the same way by courteous and friendly drivers.
We would certainly recommend this hotel to any of our friends and plan to return next year.
All excellent except food.
Choice was good but spoiled by being only lukewarm on many occasions .
Good Location Friendly staff Excellent Facilities.
very polite staff
good choice of food
great bar service
music is played to loud
the entertainment was very poor. To much disco
music being played considering the age group
This seemed to be the general opinion.
The staff could not be more helpful.
The facilities were excellent ,everywhere clean.Spa and indoor pool lovely .
Excellent holiday and excellent value for money
Excellent hotel. The staff and service were first class.
is is a great hotel with very very good staff in all departments
Hotel was in great location and on-site rep very helpful. Food was great and we particularly liked the "themed" evening meals - at no extra cost!!! Staff work very hard and were so efficient and pleasant - the ratio of staff/guest is very high and one never has to wait to be served. E.g. once seated at breakfast, coffee was on the table within a minute - with a smile and a pleasant greeting.
This was our first all-inclusive holiday and we were a bit apprehensive regards the quality of food and drink but were very impressed with the quality of both. We hope all you selected hotels are like this.
First night the room was next to the main road at the front of the hotel and was very noisy
After speaking with your rep we were moved to an excellent quiet room overlooking the pool
It all functioned pretty well
The staff were very friendly and helpful. The hotel had a nice atmosphere of friendliness & was very comfortable in all areas.
It would have been nice to have a meal that was a little more basic, everything was always mixed up together.
Hotel and staff excellent, information received from Windsor Travel Representative also very good.
Would recommend this hotel to others who want to travel to Madeira
A change of room made all the difference to our experience ( 1st was very noisy over the side road&a bottle bank) The hotel was very full,but the staff tried their best to have us moved after a couple of days.Otherwise the whole holiday was excellent.
food not as good as previously, room excellent but rather cold.entertainement brilliant as was service. all in all a great place to stay, will return via mercury later in the year.
The staff were excellent and always very friendly and helpful
The staff at all levels were helpful, courteous, polite and went out of their way to ensure we had a very enjoyable and relaxing time.
Then Manager (Mr Guimaraes) was always happy to stop and chat and give snippets of information about the hotel and Madeira in general as were the young ladies manning the Guest Relations desk, who also made tour and concert bookings etc. Cleanliness is a very important and public rooms (including toilets) are maintained continuously during the day.
A lovely hotel in a lovely location on a beautiful island.
This was a truly superb hotel and well worth the money.
STAFF WERE VERY FRIENDLY AND HELPFUL. INDOOR POOL IS AN ESSENTIAL AND WAS KEPT WARM, BEING IMPORTANT FOR WE OLDER PEOPLE. INSTRUCTOR OF PORTUGESE AND AQUAROBICS, NIURYS, WAS EXCELLENT AND ENTHUSIASTIC.
3 MILE FLAT WALK ALONG SEAFRONT IS BIG ATTRACTION.
We were very satisfied with the Enotel Lido and we are very likely to return there.
The hotel got very cold in the evenings when the air conditioning came on!
The food in the Atlantic Restaurant was excellent but the themed restaurants food was poor and the staff were rushing to get you out in time for a second sitting.
Fantastic. However tempting it is though, don't just stay in the hotel all day. The real magic of Madeira is up in the hills walking the levadas.
Wonderful service from staff who seemed to need little "management". Food and drinks were to quality, plentiful and professionally served. The Sports Bar provided a useful alternative source for breakfast/lunch. Everywhere was spotlessly clean.
We were entirely happy with the Hotel and its services.
An excellent holiday.
Very helpful staff, excellent selection food, enjoyed the Japanese and Italian evening. Very clean surroundings, sauna and salt pool very nice and relaxing .we upgraded to a superior room but were surprised to find the only difference was an extra bed, which we had no use for.
Descriptions of rooms unclear, so we would need confirmation of a clear description for future bookings.
This was a repeat visit for us, we were so impressed by the hotel in 2014. Still a great place to stay and value for money. The option to dine in each of the 3 themed restaurants during your holiday gives a welcome break from the buffet, although there is so much choice there too.
Hotel absolutely first class in every way including location. The only reason for not marking the room excellent was due to the fact that it was a room with facilities for disabled people which we did not request and made the bathroom facilities somewhat difficult to use. However, we did not raise this as an issue at the time and chose to stay in the room allocated to us.
This has to have been one of the best hotels we have ever stayed in. Cannot wait to return!
Although food good, in 2015 food was excellent.
Excellent staff. 5 star in all respects
At times food could be hotter.
Temperature in moonlight lounge was rather chilly during evening entertainment.
Cannot recall staying at a hotel where all the staff were so friendly and efficient ; absolutely marvellous. We had a lovely size room overlooking the pool area and the standard of the food as well as the choice was better than a number of expensive cruises we have been on.
The only criticism I can say is that our beds were rather hard.
Good hotel, staff were very helpful and friendly. Good range of food in buffet restaurant, however due to buffet often food was not that hot.
This is an excellent hotel, they do not try to add extras on the all inclusive price as some others do.
This was a real 5* hotel, so many claim to be 4/5* and are perhaps 2* This was a 5* establishment!
Superb dining and food
Superb bars and branded drinks
Superb facilities and amenities
Superb evening entertainment and cabarets
Very friendly and helpful staff.
Good value for money. Charming and solicitous staff. Spotlessly clean. Good selection of well prepared food.
A lovely hotel, staff very friendly and efficient would recommend this hotel .I would book this hotel again when I visit Madeira.
Excellent hope.to return soon
Standard and variety of food not considered to be as good as that experienced on two previous occasions'
Loved it. Will,definitely return. Staff so friendly and hotel was excellent.
Only comment is for hotel to,upgrade room hair dryers and towels are a bit thin.
The Hotel was in our opinion not within easy walking distance of Funchal Town and needed a courtesy bus.
We were also disappointed with our room as we couldn't sit on the balcony because of the very bad noise of the busy main road. We asked to move but the room offered was just as noisy.
lived up to our expectations. very pleased.
Room including bathroom excellent. All facilities well thought out, entertainment was quite good. Food choice was good but could have been hotter. Best hotel we have ever stayed in.
I was satisfied with the hotel.
I was looked after well when I had a fall in the hotel..
Excellent all inclusive hotel in a beautiful setting. Staff are friendly and professional. Slight complaint about the lovely bedroom was a problem with recurring sewerage smell which had to be addressed three times during our stay.
EXCELLENT HOTEL. IDEAL POSITION FACING THE SEA.WOULD HAPPILY RETURN
An excellent Hotel, well rated and impressive.
HOTEL WAS LOVELY WOULD NOT TRY AND FAULT, WOULD VISIT AGAIN
Excellent hotel with first class facilities. Food (and variety) really good with very attentive, friendly staff. Heating of the outdoor pool would have been a bonus - but was not really a problem, Very good location. Thoroughly recommend it!!
Our room was good but the outlook could have been better it was East facing getting the early morning sun
and situated above the staff and kitchen entrance . Throughout each day you had lorries delivering and refuse pick up which was noisy and you had the constant smell of fumes from these lorries .
Staff and management want you to enjoy your stay and go the extra mile to make it a memorable holiday for you.
One of the best holidays we have ever had, we can see why so many people return to Madeira.
The Hotel is in the Hotel Area of Funchal and it is very easy to access the city centre. The Hotel was spotless and had excellent facilities, the staff were friendly and helpful. The hotel room was very spacious and comfortable. The Indoor pool and gym offered an opportunity to keep fit in comfort.
I would recommend this hotel and will certainly return at sometime in the future.
The hotel staff were attentive and friendly at all times.
Great setting and beautiful sea views. Food and drink consistently excellent and varied.
Large outdoor pool plus high quality indoor pool and spa.
5 Star brilliant Hotel and town of Funchal is very pretty. Went on an escorted day tour of the island which was very impressive. Highly recommend this all-inclusive hotel. Could not find a single fault during our stay. Have stayed in some of the finest hotels in the world - including The One & Only in Dubai - and this rates on a par with that hotel.
Only negative thing we noticed was the lady (with hair in bun) could have been more pleasant.
This stood out because the rest of the staff were so pleasant, friendly and kind. We did mention the fact to the reception staff and they were so apologetic.
Absolutely loved my stay at this hotel, hope to go back in March.
All excellent,even better if that is possible
Upgraded to a superior room which was overlooked by the restaurant, had no pool or sea view. Unhappy and so changed room later that day. Apart from this blip the hotel,was excellent in every way.
Enotel Lido was an excellent Hotel with extremely friendly & helpful staff we would highly recommend it.
We experienced no problems in getting sun beds or tables for meals. The staff were very friendly & sorted out our minor problems quickly.
Overall an excellent break, the staff were extremely friendly and helpful.
An added touch was that they discovered that it was our wedding anniversary on the 1st and put champagne in our room.
I thought that they should have cleaned the pool area earlier than 9 o'clock in the morning
Excellent value for money. Most suited to mature couples
nothing seemed to be too much trouble for the staff - excellent facilities
Excellent service from the hotel staff. This is a quality hotel with service to match.
Hotel staff most friendly. Disappointed with picnic-rather basic for our liking-sandwich, Apple and a bottle of water.
Wonderful staff and facilities
Overall an excellent hotel with all you would expect from all inclusive and more.
excellent staff, who cannot do enough for you in every department and it was nice to see the owner making his presence felt in the nicest possible way to ensure his hotel was running at 100%.
quality of food and cooking excellent, except the chef cannot cook lamb.Both times it was on the menu it was unchewable. All staff were wonderful ,wether they were serving us or giving information,1st class.We would certainly use here again
Evening entertainment good, daytime activities virtually non existent
Found we had left an item in the room safe, but after speaking with Kim Durling at Mercury
she acted very promptly, and the purse was found in the safe. I spoke directly with Elsa Jardim in Guest Information at Enotel Lido with credit card details for the postage, and also emailed our address.
I am very grateful for your prompt actions, and will email when the purse is received.
Many thanks again!
Wall to wall food and drink
Hotel is worth its 5 star rating - great holiday
The best All Inclusive Hotel that we have stayed at.
Staff very helpful. Promptly changed mattress on request and attended to defective safe within minutes. Very helpful customer service ladies, who were spoken to immediately on arrival.
Italian and Madeiran restaurants very good - didn't visit Japenese restaurant due to fish allergy. Main buffet restaurant reasonable, but very disappointed with salmon in 'Show cooking' section. It had been cooked earlier and was dry and tasteless. Shortage of breakfast pastries and rolls on occasions to those arriving after 9.30am.
Best hotel we have ever stayed in in all respects except no porter service on Saturdays which were our departure and arrival days. This was awkward for infirm 80 year old husband and stressful for more mobile wife to manage all luggage.
Otherwise service was exceptional.
LOVELY HOTEL, HOPE TO RETURN ONE DAY.
staff in hotel brilliant,you should show service plus as a category.
Very happy with this hotel, lovely room overlooking the pool. Staff excellent.
Cannot fault this location.
Our first experience of all inclusive holiday was mostly excellent and good value for money.
We had booked a superior side sea view room (359) which had more beds in it than required - we were expecting a sofa and when we requested this the hotel management kindly upgraded us to a suite instead (365) However if this had not happened, then paying for extra space in a superior room would not have benefitted us.
We hope to rebook for 2016 but are unsure as to what grade of room would be suitable.
We really enjoyed the excellent spa area, choice of restaurants and relaxed ambiance of this hotel.
This was our second stay. We doubled the length of stay because we so enjoyed the first. we again had a wonderful time.
Excellent all round!
we changed our room that was allocated to us.
the room we were offered was much better,and we were very satisfied.
While this hotel has been visited by us under a different name quite a few years ago we were very pleased with all aspects. It is predominately used by senior citizens so quite quiet which was good.
We were well looked after with no problems.
The pol area however lacked a daily hose down from bird droppings and spilt drinks.
Clean and spacious with excellent staff
We thoroughly enjoyed our stay at the Enotel.The hotel was well run and the service was faultless and very friendly.Although not a criticism, the selection of wines was limited to one red/white and this could be improved given that Portugal wines are so varied and world famous.In fact, given the volumes consumed at the hotel,it may be possible for the Portugese wine producers to use the hotel as a promotional platform for their wines.
excellent hotel very good value for money. every facility is free, i.e spa, jacussi, sauna, turkish baths and wi-fi which is even free in rooms.
With my vast travel experience this is not a true 20 star hotel but was excellent value for money and I would gladly go back
My wife and I were delighted with our choice of the Enotel Lido. We could only say that for us, the beds were a little too firm but that is only a minor observation. We had a wonderful holiday and all the staff at the hotel were most obliging.The ladies at the hotel help desk were extremely knowledgeable and helpful. We were delighted and surprised to find a bottle of champagne left in our room for my birthday whilst at the hotel. The Windsor representative Laurinda was extremely pleasant, knowledgeable and well presented, as were the vehicles Windsor used for transfers and excursions. We are looking forward to booking the same hotel in the future.
We found all staff happy and friendly.Any enquires we asked at 'quest Relations' was always very helpful.
Excellent food, cleanliness and above all the friendly staff.
We enjoyed our holiday very much.
Italian and Japanese Restaurants excellent.
The best hotel we have stayed in anywhere in the world. Excellent in all respect with a very friendly staff.
Well run hotel with helpful, polite and cheery staff at all times.
a very well run hotel would recomend to anyone
second visit and we were not disappointed. standard still excellent.
Very impressed with the whole deal
Outstanding hotel, excellent staff with perfect attention to detail. Gala dinners on Christmas Eve and New Year's Eve were delightful - the Hotel Manager was personable and ever present. Food was constantly of excellent quality; food in the snack bar was changed frequently (every 20 minutes); the speciality restaurants (Italian, Madeira, and Japanese) were all worth visiting and made a change from the normal buffet meal.
All inclusive included branded spirits - it was good to see seniors growing old disgracefully - my how some of them could drink!
Indoor pool area was kept at around 30 degrees with lovely warm pool water; other spa facilities (Jacuzzis and salt water floatation pool) were excellent.
Small consideration was that we were only allowed one spa towel per day - this policy should be changed to allow exchange of damp towels at any time (without the fuss of giving a room number).
As good as last year.
This holiday was perfect from beginning to the end
Really good hotel, the staff were very friendly and attentive.
Beautiful hotel, everything wonderful. Branded drinks, good coffee which is unusual.
Overall a very good hotel with good friendly staff.
We are a group of 8 who usually go to Cyprus or canaries.
This was our first trip with mercury and first trip to Madeira
We all thought it was by far the best hotel and best organised package we've been on and we will definitely be using mercury and going to enotel lido again
Thank you for wonderful holiday
Wonderful hotel. Good location and excellent staff. We hope to return very soon
Excellent variety of good food, especially
fresh fish dishes and excursions ie full day
trips sightseeing of the Madeira island good, considering the time of the year in October.
Very good hotel. Cleanliness excellent and staff very helpful and friendly.
Very welcoming staff, very attentive to the requests of their customers. Hotel very well maintained and spotlessly clean throughout.
We have been here before we thought it was great then,so much better now.
Outstanding hotel for service and food. The only downside was the lack of WiFi over the hotel meaning that the only way of keeping in touch was using the hotel's computers
Lovely hotel in a good area
CHOSE MERCURY THROUGH RECOMMENDATION
Hotel was excellent all staff were very helpful and the tours were also very good
our holiday exceeded expectations in most aspects. enotel lido and windsor staff went that extra mile
excellent pick up and drop off. excellent help from our booking agent
First time all inclusive it was very good & the hotel staff were great too
Thank you for an excellent holiday & arrangements
Excellent hotel will use again
Super 5 star hotel and food, but ill feeling on last day caused by hotel policy. See seperate letter to customer services.
Although hotel was excellent, all inclusive is not kind to local commerce. so would probably not go all inclusive again
Will definately use Mercury Direct for future holidays.
Hotel not quite 5 star in some aspects. No shuttle bus service despite being advertised.
only downside was having to get a transfer flight at Lisbon. hours of delay. no direct flights from Manchester.
Excellently organised and no complaints
good value for money holiday. would go again
Contact with Eva was first class prior to departure.
Excellent holiday. Let down by TAP, who cancelled our connecting flight to Funchal, arrived at hotel on 11/9/12 6pm.
Overall the holiday was very good and the brochure information was not misleading. Upon arrival at Madeira airport we were met and transferred to our hotel by a very pleasant friendly lady. Upon our return, the driver who picked us up made no attempt to communicate and was not particularly helpful with the luggage. When we arrived at the airport he literally dropped us off. It would have been extremely helpful if he had informed us of the airport procedure, in particular he could have notified us of the check in desk number, as the airport was very busy. I didnt realise until it was nearly time to go away that seats could be booked and on line check in made. It would be useful to know this at time of booking.
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