Excellent as usual

Always excellant

The best hotel we have ever stayed in and All inclusive covers ALL drinks, including premium brands

excellent hotel in a good position ,very good staff and service.liked the all inclusive, except for no tea making facility in the bedroom.

EXCELLENT NO FAULTS

VERY GOOD IN GENERAL. HOWEVER BE NICER WHEN FINISH REFURBISHNENT

Nobody need to go hungry with the quality and variety of food provided. Absolutely delicious.

We’ve stayed here previously & it was as good as ever. The staff are second to none, food quality excellent, good quality drinks with many branded drinks. Will be staying here again

Good hotel. Staff friendly and efficient, couldn`t reasonably ask for more. Very clean and well managed hotel

Very helpful,polite and courteous

Excellent friendly and helpful staff. Very welcoming and informative, also enjoyed a laugh with guests. The entertainment was actually better than we expected and certainly better than we have experienced at other foreign holiday hotels. Food was excellent and chefs were very helpful to one our party who had a food allergy.
Good value for money.

a great holiday, staff at hotel excellent, very helpful, friendly, and informative.

Lamp bulb not replaced
Balcony door didn't lock properly
Tea poor
Service excellent

Excellent food for buffet style catering. Pleasant helpful staff. Good quality hotel.

Would recommend.

Excellent This is our 3rd year staying at this Hotel. That speaks for itself. We are happy with the position the food and the accommodation.

Very good hotel with an excellent staff group, helpful, polite and many of them with a keen sense of humour.
Good choice of food if sometimes a little less "adventurous" than it could have been. Good variety of fruit, vegetables and salads on offer. Fish generally better than meat dishes in my opinion. Good choice at breakfast, catering for those who prefer a cooked breakfast as well as those who favour a more continental breakfast. Themed restaurants a good idea as they are different to the main Atlantico buffet style restaurant.
Generous with drinks, and I saw no guests abusing this.
Excellent standard of cleanliness throughout the hotel and grounds.
Well placed for a reasonable steady walk in to the centre of Funchal, but also well served by public transport and of course plenty of taxis.
A bigger hotet than we would normally choose but quite relaxing despite this, cetainly at this time of year.
All round a hotel that maintains excellent standards of accommodation and service.

a great hotel and the best staff I have been served by

Very pleasant staff and good ambiance in the hotel
Even though the holiday was all inclusive we did not see any person affected by alcohol abuse
Good entertainment

Very good in every way. We had an excellent holiday, and I would recommend it to friends.
All of the staff, without fail, were friendly and very courteous. The "all inclusive" aspect of the hotel appealed to us, we hadn't done it before, and it made life very easy.

Entertainment could change, same for the last four years.

There was refurbishment going on but there was a limited disturbance.

Entertainment every evening. Would go again to this hotel.

This is the 5th time we have been to this hotel in January and hopefully we will be going for many years to come.
Standards are high and the staff deserve special praise.

Another brilliant holiday at Enotel Lido

We loved it.
Well equipped and presented accommodation. Excellent and courteous staff. Quality service.
Re furbished room is very good quality but dressing table mirror was mounted too high up the wall for anyone sitting on a stool in front of it to do their make up.
A second bedside cabinet would be appreciated.

The building works are being well managed - they did not spoil the holiday in anyway.

The birthday champagne for my partner was a lovely surprise - please thank whoever was responsible !!

The pidgeons and some seagulls are a concern in the eating areas by the pools, although the hotel is clearly addressing this using a hired bird of prey handler. That is very much appreciated and it is good that people are being reminded not to make food available to the birds.

Wonderful in every way, Staff were outstanding & careing.

Great staff. Varied food. Enjoyed the different restaurants included in the package

Enotel Lido is an outstanding hotel perfect for young and old. The staff are all polite kind and professional

Fantastic hotel. Good location, excellent theme restaurants. I couldn't fault it and would recommend to others.

Superb very friendly staff

Food was good but my wife, Dr King, developed an acute attack of gastro-enteritis on the 3rd day having been eating only hotel food. This was reported to the front desk but they only told us where the nearest pharmacy could be found. My wife lived on bread and water for the next three days and we cancelled one excursion.

hotel was excellent, very clean and all staff extremely friendly.

This was probably the best package tour hotel we have ever stayed in. Very impressed by all aspects.

super

Been to Madeira (various hotels) many times, usually about the same time .
First time we had more than one day with rain. Weather was comparatively bad. For that you need a good hotel. We had.

Not Hotel : Had to change planes when about to leave Gatwick. Late leaving.
Circled Funchal for about two hours. Poor visibility.
Evening arrival became late evening arrival !!
Last year we could not land !
Re-fuelled at Porto Santo and flew back for overnight in Lisbon.
Day late !

very happy with hotel, unaware some refurbishment works going on before traveling, but did not make to much difference to us, was less busy - a plus but a bit noisy some of the time.

Very friendly and helpful staff. Good location and overall a very good hotel.

Even though the hotel was undergoing work on the west wing we were not inconvenienced in any way and was not aware of any noise, just a little disappointed in the weather which nobody can control! Unfortunately the last couple of days I went down with sickness and diahorria with a raging headache, still not feeling right.

We found the hotel in general to be of a good standard with plenty of choice of food and beverages. That being said, we did have a few concerns over the food hygiene standards. On our evening of arrival we saw a young cockroach in the dining room and during the week we were there we saw a further three, all young ones which would indicate the presence of adults. We pointed one out to a member of the dining room staff who merely stepped on it and then left it where it was. We also voiced our concerns to the reception staff who were most apologetic and assured us it would be taken up with the catering staff. We did expect some sort of confirmation from the hotel that steps had been taken to deal with the problem but we heard nothing more about it. However, it didn't put us off the hotel and as long as our concerns are taken seriously, we would be happy to go back to that hotel. The staff were very friendly and courteous.

Room was a little noisy, woken up with refuse trucks in early hours other than that, excellent

Excellent food and great staff let down by parts of the hotel looking tired. This however will be put right with the refurbishment being carried out at the moment which didn’t impinge on our stay

Love this place so much, this was our 2nd visit this year and we plan to go back again next year. It was my husband's 60th while we were there and they made the day very special. The staff greeted us like old friends and nothing was too much trouble

They could improve the Bacon at breakfast

Very friendly and curtious staff, food excellent, surroundings of hotel also excellent. Hope to go again next year.

Absolutely first class ! Excellent

Lovely hotel, very friendly and helpful staff. Excellent buffet food which is very helpful when on a restricted diet. Only complaint there was not a kettle or tea or coffee in the rooms ( I understand this is available in some "special" rooms

good location and just good/excellent all round

The staff were first class and the facilities equally so.

We like the Enotel Hotel. We will be booking for next year and is perfect for a September holiday.

We thoroughly enjoyed our stay in Madeira - the staff at the hotel was extremely helpful and pleasant. Accommodation was excellent although was a little disappointed with the food - breakfast was great though.

fantastic staff, food and drink plentiful and served all day. Never short of something to do but the staff are the stars, friendly, personable and always on hand to help with a smile

Hotel was lovely, staff pleasant and friendly, entertainment every night, food let the hotel down, in choice and quality. Great for walks along the promenade.

Everything we could have wished for and more.

Very good all round but the décor was a bit 'tired' in places.

We had a wonderful holiday at this hotel, the staff were always ready to be of any assistance they could. Will definitely be back again, as it location is very good.
Cannot praise it enough.

Amazing hotel great food staff location and room, we will be back a 3rd time

Excellent hotel and staff. Food very good and lots of choice.

Enotel Lido, all inclusive holiday, was perfect. Great food and drink, exceptional staff, clean tidy, lots of facilities, excellent housekeeping. Would go back like a shot - anytime!

A very nice and clean hotel

Fantastic facilities, great staff and good value

Good location close to easy transport into town. Easy walk into town. Good weather conditions.

Best hotel i have stayed in both for facilities and the service provide by all staff

The Enotel hotel had excellent facilities, particularly the indoor and outdoor pools. The quality of the food and drink in the restaurants and bars was first rate and the staff very attentive and helpful. Our room was spacious and very quiet, in spite of the size of the hotel and large numbers of guests. Our only reservations about the room were that one panel in the ceiling above the shower was badly stained and our safe never worked reliably, in spite of several requests to the reception staff for maintenance on it. Otherwise we had a wonderful week.

Exceptional service all round

An excellent hotel BUT ,having been there over 10 times , standards are slipping a little e.g. carpets need cleaning in places. Some of the guests are a bit rough ,too!

A lovely hotel with warm and friendly staff. We shall definitely return in the future.

Large well positioned hotel. Spotlessly clean. Staff amazing.

First time we had selected All Inclusive and we were apprehensive. This was totally unfounded as we found the restaurant, food and drink and service excellent. However may we suggest that the hotel provides a Gratuities box in Reception so ALL the staff could be included not just the "front of house" personnel as they all work so hard.

Food good and all staff extremely helpful and friendly.
The bar area gets a little crowded at about 6. 00 pm and some of the bar chairs are not so comfortable (low backs).
I had a massage in the Spa, but it was nit what I call a proper Swedish or Thai/Chinese massage, as the masseuse I don't think was a qualified masseuse, and merely smoothed the aching muscles rather than working on them with pressure. Also, I paid for 60 minutes massage, and was kept waiting at least 10 minutes at the start and after the massage, I was dressed and relaxing on a couch, drank some water etc, and that was then barely 60 minutes since the start. A 60 minute massage should last 60 minutes, with no waiting time before or after. started.

Good hotel, good food, friendly atmosphere, great location, brilliant staff.

Really nice all inclusive Hotel

Themed restaurants lacked atmosphere and music. Lightening too bright.. Brasserie outside hotel as part of deal was excellent.
All the staff were very helpful and friendly. Great deal

All inclusive at its very best.

We knew that we would be returning to this great hotel by the end of our first day. Could not fault anything in the hotel and all the staff were excellent especially the waiting staff in the restaurant who were super efficient.

All very good here.

The staff are very friendly and helpful, especially in the dining room.

Please thank the hotel for the bottle of sparkling wine placed in our room on my husband's birthday.

Staff all so pleasant and friendly it is infectious, so that most of the guests seem to have a permanent smile on their faces as well.

Brilliant hotel, wonderful staff. Manager is always to be seen checking every area of the hotel which is good to see.

shower fixtures loose but otherwise a very good hotel & friendly helpful staff.

Would have liked more outside segregation for smokers & non smokers.
Toilet flush needed a little maintenance! We did mention these points at reception on leaving.
Otherwise, excellent.

The warm and friendly staff made the holiday so nice and will ensure we will return to this hotel again soon.

Can't fault the hotel in any way.Nothing appeared to be too much trouble.

This was our 4th visit to Enotel Lido. Never disappointed, and look forward to visiting again.

...very friendly, helpful staff.....excellent
...could do with spinners in pool changing rooms so that swimsuits can be dried in time for next day
...would be nice to have tea-making facilities in room

Very friendly staff. Poor facilities for children.

The fabric of the building needs a little work, the fascia on pool side has peeling paintwork also the carpet on the way to our room had lots of stains.

All staff were very anxious to please, friendly, polite and willing to help wherever they could. Hotel very well located with excellent facilities, clean and pleasant to be in. I was pleasantly surprised at how inclusive 'All Inclusive' proved to be.

Fabulous hotel and fabulous staff.

Lovely hotel.
Staff pleasant and helpful.
Spotlessly clean, friendly.
First class service and excellent choice of quality food and drink
Definitely recommend it.

Excellent, l would recommend this hotel to everybody who wanted to stay in Madeira
We could find only one fault, no tea making services in the room, other than that it could not be faulted.

Very friendly staff; restaurant very pleasant. Spa pool very pleasant. Fully inclusive excellent value

Absolutely superb. We missed one thing- a kettle in the room. Asked at the reception and it arrived- 11 minutes later.

The hotel generally was excellent, if I want to be picky, it would have been nice to be able to purchase nuts or crisps to have with pre dinner drinks. This could be via a vending machine as I understand that bar staff did not handle any money.
There was a facility to check weigh your suit cases when leaving, which was handy, but why charge a euro per item,I found this petty, considering everything else was freely available.

Excellent in every way. We hope to return next year

A SUPERB HOTEL WITH EVERYTHING YOU COULD ASK FOR!

Excellent facilities and smiley helpful staff. Wide range of good buffet meals and several themed restaurants on site. We were all inclusive and the range of drinks was amazing. A treat to end our stay with NO additional cost to pay.
No hesitation in recommending.

Could not fault the Hotel in any way

Staff very attentive and remembered us from previous years. It was good to see the same staff still working at this hotel , we have not been there since November 2015.

Excellent hotel. The staff were all great and a credit to the hotel

The only negative was the fridge in our room was in a fair state of disrepair. The door didn't seal properly and the one time we left packaged food in there from our picnic we got an invasion of ants.

Staff very helpful and friendly - hotel very good quality. Resort rep very knowledgeable and approachable

Lovely hotel in a great location. The only weak point is the food, which could be better in quality and choice

Very good value

Nice hotel, great location, very friendly staff. Entertainment could have been more varied to cater for different age groups.

Friendly staff who remember you from one visit to the next.Nothing is too much trouble and the location is tremendous.

Great holiday.
Hotel staff the best and I shall return.

Lovely hotel
Good position, walking distance to the centre of Funchal (around 30 minutes easy walk)
All inclusive. Safe &, air conditioning included in the price.
Good choice of food in Buffet restaurant, 4 speciality restaurants at no extra charge, but need to book

Fantastic staff, couldn't do enough to make our holiday special. Lovely fresh food, a treat for fish eaters. The bars areas were varied to suit different interests and the drinks were branded and plentiful! Our room was kept spotless as was the whole hotel.

Staff always helpful and ready to top up your glass!

We were on floor 4 wifi not available in room but talking to other guests on different floors had wifi hotel location excellent would recommend it to family and friends

The hotel overall we thought was excellent. .All hotel staff was great nothing was too much trouble.

Friendly, polite and helpful staff in all departments - reception, guest relations (especially Marina who booked our tours), restaurant and housekeeping. Missing them already!

the staff couldn't do enough for you lovely people

Good value Hotel for the money paid. Staff very friendly and most drinks served are branded. Good choice of food usually of high quality. Excellent bakery.

The Fortina is good in lots of ways- nice staff, amazing view, excellent gym. Good value for money. Japanese restaurant was excellent.

Great holiday and arrangements no complaints at all!

Lovely holiday, great hotel which was spotless. Lovely staff, great food and nothing was any trouble. Will go back again.

On arrival promised three dining alternatives. Tried to book these at first opportunity next morning. Given one time and date for Japanese. Told Italian and madeiran fully booked. This is not satisfactory.
No atmosphere in main dining room - soft music in evening? a flowerr on the
table - a small candle maybe?

It was a pleasure to be there and a memorable holiday. Thank you all. After over 50 years of worldwide travel on business and pleasure the Enotel Lido has to be up with the best we have experienced. All the work was done for us so it was a relaxing and stress-free holiday. Considering the large number of guests from many countries each with considerably different expectations and demands, the hotel coped magnificently. Staffs at all levels were professional, efficient, friendly and obviously proud of their work. Food in all the restaurants was of a very high standard and in two weeks we were able to have a different buffet selected evening meal every day.

A really nice hotel, good location and the staff were all really pleasant (100% of them) The food was good with lots of choice and the drinks were top shelf!

Excellent choice of hotel, good location, and the staff were outstanding. For an all inclusive the food was very good and as many drinks as you could handle of a good quality. We would go back there anytime.

All the staff at the hotel were excellent

Had a brilliant time. HI tel was lovely excellent location. WE couldn't fault anything. Would definitely go again

This hotel is the perfect place to relax and unwind. The staff are some of the best I have ever encountered. I cannot praise the hotel enough

Very good hotel, I will return in the near future.

This was a very pleasant 10 day holiday made so by the hotel staff and those at Mercury Holidays.

A very enjoyable stay.

Superb third stay here. Looking forward to a return visit next year and the staff are a credit to their company.