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- Castello Village Resort
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Castello Village Resort
Greece, Europe
Crete
The Castello Village Resort, is situated by the sea and is a holiday resort offering authentic Cretan hospitality with privacy and comfort. It is a welcoming establishment for families, romantic couples, single travellers or groups of friends, offering them the sophisticated informal ambience of wellbeing. Located in the picturesque seaside Village of Sissi, the Hotel is built in a traditional Cretan village style. It was renovated in 2017 and features 126 comfortable rooms and 21 luxurious suites with contemporary design and modern facilities. With its rich gardens, panoramic sea views and imposing mountain backdrop, it is the ideal place for a relaxing holiday but also the perfect starting point for those who want to explore the magnificent Island of Crete. Plus, the hotel is only a few steps away from the lively shopping road of Sissi with its numerous bars, coffee shops, taverns, restaurants, souvenir shops, and boutiques. The dedicated and friendly staff of Castello Village Resort will be more than happy to assist you and fulfil your wishes. We will be delighted to welcome you on Crete!
Facilities
- Car park
- 24-hour reception
- Late Check-out*
- Mobile phone coverage
- Wired Internet
- Wi-Fi*
- Local and international calls
- Car hire*
- Transfer service*
- Room service
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good1,071 reviews
Excellent
41%
Very Good
29%
Average
17%
Poor
8%
Terrible
5%
Location
Cleanliness
Service
Value
We just loved it
We had a wonderful 6-day stay at this hotel and truly enjoyed our overall experience. What made our stay especially memorable was the lovely and welcoming staff. A special mention to Sevi and Ervis from the restaurant — they were absolutely fantastic, and we are genuinely going to miss them! The food was great, our room with the sea-view balcony was spectacular, and we also really enjoyed the drinks from the bar next to the pool. Throughout our stay, we always felt welcomed, cared for, and comfortable. Our room was cleaned every day, and always got fresh, new towels. The location is also picturesque and everything is just a walk away. Not just the hotel but Sissi also stole our hearts. The only small area that could be improved is the bathroom, which felt a little dated. A renovation or refresh would make the rooms even better. Overall, we had a fantastic stay and would happily come back. Thank you to the whole team, especially Sevi and Ervis, for making our holiday so special!
Review by Marcell László S Budapest, Hungary
The place perfect for relaxing the food was excellent
We had an amazing time with our family! My daughter had so much fun dancing and playing with the anime group every day. The staff were incredibly friendly and welcoming, especially the receptionist and a wonderful staff member named Katerina. The place was perfect for relaxing, the food was excellent, and the whole experience was truly unforgettable. The kitchen staff were also very polite, kind, and fast. We really enjoyed our stay and would definitely recommend it! ❤️
Beautiful family holiday
We're just home from the most beautiful 10 day family holiday. Cannot rate this hotel, or it's location enough. Smooth check in, a beautiful and spacious room that was cleaned daily, water given, fresh towels. The communal spaces are clean and well kept, pools are lovely. The food was lovely, different salads daily, lots of choices. Our children aged 12 & 7 filled their plates with lots of choices. The staff are what make this hotel they work so incredibly hard. Special mention to Ervis because he looked after us, mainly, he's so friendly, happy to help, made us laugh and really took to the kids asking for multiple ice creams. He knew us and our preferences after day 2 and made it really personal. All the dining staff were fantastic and attentive. Again, Special mention to the 2 in the animation team..Chris and Jasmine. Their enthusiasm, and friendly faces really made our holiday. They work so hard at making sure people are entertained and take time to get to know you without pushing you into an activity should you not want to. Entertainment good we had...singer, a fab DJ, dancers. Music around the pool, but not too much or too loud and a great mixture. Our favourite activity was aqua gym, and there was water polo. The location is great. Sissi harbour is just stunning and with spectacular sunsets! Plenty of restaurants, bars. Chilled but a nice busy vibe also. You can swim in the harbour. 2 beaches nearby both with facilities and a bar each. One is shingle, one is sandy...about 7 mins from hotel is the furthest. I could go on, but you wont be disappointed and Sissi memories are now etched in our hearts.
DISAPPOINTED. RUN AWAY TO A REAL 4* RESORT!
Deceptive Photos: The room looks nothing like the glowing pictures online and feels like a cheap basement cell. None of the photos are up to date, the pool pictures used on the websites are at least 15 years old. The common areas were redone in 2010 (employee feedback). Many cockroaches in the rooms and common areas. The neighbors saw a big mice in their room (the escuse from reception staff was that "we are in outdoor environment, and that's normal"). Breakfast: Fair variety very low - poor quality. Concrete Block View: Our "sea view" upgrade meant squinting past an ugly concrete wall to catch a tiny sliver of water. Dark and Dismal: The lighting is so pathetic you need a flashlight just to find your clothes in the dark wardrobe. Falling Apart: Scuffed walls and peeling paint prove that management completely ignored maintenance. Unusable Pool: The small, noisy and overcrowded pools are completely uninviting and useless for swimming. Terrible Vibe: The afternoon bar blasts obnoxious, high-volume club music that completely destroys any chance of peace or relaxation. The main barteneder is very rude. Entertainment: Was missing.......
Total Rip-Off: Do not waste your money on this cheap disaster. So far from being a respected 2 - 3 stars resort. Do not hesitate to invest a few extra euros for a good stay.
Particularly far from main attractions, but quiet and had nice local bats and restaurants. Outdated structure.
Located 40 minutes from the Irakleion airport (€120 taxi fare) + 20mins taxi from Malia the main town. Hotel is actually on Sisi which is a much quieter area, rocky beaches in front (inaccessible) nearest sandy beach from hotel is 15 mins walk. Hotel did not represent as shown on pictures, and the structure was already quite outdated. Two swimming pools but both were small. However, the staff were wonderfully friendly and helpful, especially the kitchen staff. Particularly a waitress called Aiza, she spoke English and she was very friendly.
Review by 261estellam Rome, Italy
