Dear Mr Bugeja,
Please accept our thanks for the generous remuneration from yourself and the Sanur Beach Hotel in Bali of the problem we had there, we realise it was no fault of Mercury Direct and have already booked a further holiday with yourselves to Sri Lanka next Jan and will certainly recommend Mercury Direct to our many friends which, i'm sure your company will and should reap the rewards.
We loved the hotel in Sanur Beach and the holiday and will probably return there sometime in the future. Our best regards, Mr & Mrs Warnes.
from Mr & Mrs Warnes in Nottinghamshire staying at Sanur Beach
I am writing to express my complete satisfaction with my recent holiday to Bali. It was, without doubt, the best value for money holiday i have had. From the initial booking process through to the impressive arrangements with Marintur for drop off at Denpasar Airport on the return journey everyone was most helpful and everything ran very smoothly.
The other Mercury travellers with whom i spoke were equally complimentary about your company and i noted that most were repeat customers. Personally i will be returning to Bali in the future but i have already spied the Mauritius pages in your brochure and i would envisage an early booking with you.
It is all to easy to complain but i firmly believe that it is right to ackowledge good service and i would be grateful if you could pass on my thanks yo your staff in the UK and to your agent Marintur.
With best wishes
We arrived back yesterday from a far East holiday at the Bali Mirage Hotel in Bali followed by a 2 night stopover in Singapore. I am writing to say how much we enjoyed our holiday and the excellent arrangements made by Mercury Direct. We always find that the staff at your offices are pleasant and very helpful from the first telephone call to enquire about a booking. They seem to have good knowledge of the hotels listed in your brochures and are able to give us useful information about the resort and travel arrangements.
My wife and i have been to the Far East on a number of occasion as my business allowed me many trips to Singapore, Malaysia, Thailand and Hong Kong, but we never visited Bali. After receiving your brochure earlier this year we decided to combine a visit to the Club Bali Mirage with a stopover in Singapore to revisit old haunts. I was a little apprehensive after reading some reports on the Club Bali Mirage but i trusted the information in the Mercury brochure. We found the hotel staff very friendly and obliging and the standard of the room very good, although it could have done with some redecoration. It was, however, the first hotel we have had clean sheets on the bed every night. The food standard was good and there was always a sufficient selection of dishes to enable us to enjoy every meal. We also felt that the price was very reasonable for the standard and location of the hotel.
We did book private tranfers from Denpasar to the hotel and the arrangements worked very well. The driver was waiting for us and we had no problem in locating him in the arrivals hall. We did book one trip through her to visit the volcano which was a very good trip.
On my previous visits to Singapore i have always stayed at the Marina Mandarin Hotel, so the York Hotel was to be a new experience. The hotel is very conveniently located and offers excellent facilities. The staff here were also very friendly and obliging and we felt that the price was very reasonable for the facilities offered. The room standard was good and the food available in the restaurant was very good.
Our first Mercury Direct holiday was in 2005 when we visited Capetown and the Veranda Hotel in Mauritius. Since then we have sayed twice at the Emerald Bay in Sri Lanka and the Ramada resort also in Sri Lanka. The standard of all these holidays was very good and we will certainly be using your company again for future holidays. We also have no hesitation in recommending your company to our friends, so keep up the good work.
A big thank you for a great holiday in Bali. The hotel was good, the staff were friendly and helpful and we were really impressed with the assistance we got at the airport - especially coming home when we missed all the queuing as we had been pre-booked in on line. Thanks again - we shall definitely use your company in the future.
Holiday at The Bali Club Mirage & The York Hotel Singapore 13 - 27 April 08 / 27 - 29 April 08. The Bali Club Mirage from the moment we stepped into the reception on arrival we were made most welcome. The Staff were 'happy smiley people' and only too pleased to see that we were happy. Our room was kept nice & clean the food was just great. The location was ideal both for the Airport & for getting to other places on the Island. The Tours were organised through 'Marintur Indonesia' our Rep' Mrs Sri Pariani was excellent; nothing was too much trouble for her. One of our Tour guides was Mr P D Sadjana one of the most knowledgeable and pleasant people we have met. We did the Elephant Safari, Balinese Traditional Farming & Rice Terraces plus The Volcano Tour (unfortunately it was misty when we were there). All these trips out were well worth it.
Our stay in Singapore was very comfortable and pleasant. The Hotel was convenient for all that we required to do in the two and half days there. The flights with 'Singapore Airlines' from Manchester to Bali return were long but very pleasant journeys, the landings were really superb.
Finally, we should like to commend The Bali Club Mirage and Mercury Direct for the wonderful Holiday Sarah and myself have just recently returned from. I would also like to thank all the staff at both locations for a job well done. We are now in the process of rebooking a similar Holiday to Bali in 2009.
The people of Bali are among the happiest we have had the pleasure to meet and your choice of local agent - Marintur Bali - were the most helpful we have ever encountered and we have travelled with many company's. It's the first time that I have been so pleased that it has moved me to write. Marintur Bali agent on our departure was so good, he took care of everything right down to taking us through every procedure and putting of cases in and booking our seats. Again, many thanks to all.
I am writing to say how much we enjoyed our holiday and the excellent arrangements made by Mercury Direct. We always find that the staff at your offices are pleasant and very helpful from the first telephone call to enquire about a booking. They seem to have a good knowledge of the hotels listed in your brochures and are able to give useful information about the resort and travel arrangements.
The food standard was good and always sufficient selection of dishes to enable us to enjoy every meal. We also felt that the price was very reasonable for the standard and location of the hotel.
Our first Mercury Direct holiday was in 2005 when we visited Cape Town and the Veranda Hotel in Mauritius. Since then we have stayed twice at the Emerald Bay Hotel in Sri Lanka and the Ramada resort also in Sri Lanka. The standard of all of these holidays was very good and we will certainly be using your company again for future holidays. We also have no hesitation in recommending your company to our friends, so keep up the good work.
Having returned home from the above holiday, we feel that we must write and inform your company that this is one of the best holidays that we have ever had. From the time of booking the holiday right up to returning home everything was 100%.
We were met at the airport by a young man called Alex from Marintur Tours who was our tour guide for the four day extra tour of the island. This young man was a credit to your company, he was poite, knowledgeable and courteous, he made this tour an experience of a lifetime. We did while at the resort book a further two trips and his company sent him along as the guide. He also gave up his Sunday evening with his family to take us back to the airport on our departure.
The hotel Sanur Beach Resort Hotel where we stayed was also first class in every way, it could not be faulted by anyone. The staff from the management right down to the pool boys were wonderful. This thanks to your company was the greatest holiday we could have ever wished for.
Once again Mercury we thank you for this experience of a lifetime and look forward to travelling with your company again in the near future.
from Mrs E.M Birbeck in Lancashire staying at Sanur Beach
We have just returned from Hong Kong and Bali. I feel I must write to thank you for giving us the best holiday we have ever had. The flights were first class. The hotels were superb. The way we were treated at Club Bali Mirage was beyond our greatest expectations. The transfers in Bali were totally efficent., The way we were treated by your office was efficient, Many many thanks. we shall be using you again.
We have travelled to several destinations with Mercury over the last 7 years and all have been magnificent - Sri Lanka being my favourite. However, I have to say that our recent holiday to Bali with a 2 night stop over in Kuala Lumpur surpassed them all. Bali is a beautiful island with magnificent beaches and very friendly and helpful people. If you can manage the very long flight it is well worth the effort. In Bali seek out the dog dragon bar ( Just behind the Wina Villa Hotel ) which is owned by an English man and does the most perfect steak. In Kuala Lumpur the open top bus ride around the city is a must - there is so much to see! And don't forget the save some money for Kuala Lumpur as you will never believe the prices or the size of the shopping centres. Do give Bali a go you will be very pleasantly surprised.
Having never heard of Mercury Direct before I was abit apprehensive about the whole thing. I am happy to say that my worries were unfounded, everything went smoothly and according to plan. Both fligths outbound and inbound by Malaysian Airlines with seat bookings done by Emily from Mercury couldn't have been better. Mercury rep met us at airport and gave us some good tips to use and some very useful information on Bali.
Thank you Mercury we had a lovely holiday in Bali and will not hesitate to book with you again.
Just returned from 3rd trip to Club Bali Mirage, as usual everything was perfect, thanks for making the holiday booking so easy and such pleasant staff to deal with. The reps in Bali were such help. We have had many holidays with you and hopefully look forward to many more.
Thanks for organising a brilliant holiday, everything was perfect. Hotel staff were very welcoming and quickly ensured we were all seated together, they constantly checked all was OK for us, we loved the accommodation.
Pick up and drop off went without a hitch, we had a wedding on the beach outside the Westinn which was idyllic.
I got praise and brownie points from all the family for my choice, all inclusive was ideal for large groups and the choice of eating areas in the hotel made meal times easy along with variety of choice to cater for all.
We are writing to express our thanks for making our recent holiday to Bali so special. It was the first time we had booked with you and our first long-haul holiday. The experience was brilliant from the time we contacted your booking office. Your holiday advisor was very patient and helpful in discussing the options available and the holiday was tailor made for us.
The flights and transfers were exactly as you promised and your friendly local representative Gugun Wijaya was waiting for us when we arrived and he stayed with us until we were safely booked into our hotel (rather than dumping us at the door like other holiday reps).
The hotel was outstanding and the "All Inclusive" included everything you could think of, plus a few unexpected extras (like vouchers for spa treatments and water sports etc). The food and service was exceptional, and the hotel management and staff were delightful and genuinely cared about their guests.
We completed our holiday with the Impressions of Bali Tour which far exceeded our expectations. We were collected from our hotel by Gugun Wijaya and our driver, who looked after us for the remainder of our holiday. We can't praise them enough, they were friendly and knowledgeable and nothing was too much trouble for them. They made our holiday very special and although we thanked them, we would be grateful if you could pass on our comments to their superiors in Bali as they really do deserve to be praised.
Overall this was the best holiday we've ever had. It was the perfect blend of relaxation and adventure and we will certainly book with you again (and recommend you to everyone we know).
Mr and Mrs Coulter