Terms & Conditions

BOOKING CONDITIONS
1. Booking and Payments
2. Our price policy
3. Consumer Protection Funds
4. Cancellation by you
5. If you change your booking
6. If there is a change of plan
7. Delay, Missed Transport Arrangements and Denied Boarding
8. Our liability to you
9. Force Majeure
10. If you have a complaint
11. Arbitration
12. Flight Information
13. Advance Passenger Information
14. Insurance
15. Conditions of Suppliers
16. Financial Security
17. Safety Standards
18. Holidays for Children
19. Privacy Statement
20. Website and Brochure Disclaimer
21. System Errors
22. Guest Behavious
23. Special Request and Medical Problems
24. All-Inclusive
25. Single Supplements
26. Free Room Upgrades
27. Air-conditioning
28. Weather
29. The Foreign and Commonwealth Office
30. Passport, visa and health requirements
31. Your Responsibility
32. Lost Tickets
33. 3rd Adult Reduction
34. Local Charges in Resort
35. Overseas Holidays - What to Expect
36. Accommodation
37. Hotel and Resort Classification
38. Vacation of Accommodation
39. Travellers with Disabilities/Medical Problems
40. Health
41. Smoking Restrictions
42. Solo Travellers Table
43. Sunspot Travel Plus
44. Locally Booked Excursions/Activities

BOOKING CONDITIONS

1. Booking and Payments
The holidays in this brochure can be booked by telephoning our reservations department in Cranbrook, on Freephone 0800 408 0506 or via one of our authorised travel agents. The person making the booking must be over 18 and guarantees that they have authority to accept and do accept on behalf of your party the terms of these booking conditions. The person making the booking guarantees payment to us of the total cost of the holiday booked. A deposit of £150 per person, if appropriate (or full payment if booking within eight weeks of departure) is payable. The deposit may be increased dependent on the airline and/or country you are travelling to. You will be advised of the level of the deposit payable at the time of booking. If the deposit or balance is not received by us in full by the due date, (balance is eight weeks before departure) we reserve the right to treat the booking as cancelled by you and levy cancellation charges as described in Section 5 of these conditions. We do not send reminders of monies owing. The booking is confirmed and a binding contract between us comes into existence when, in relation to online bookings, we send you an email confirming your booking or in relation to other bookings we despatch our confirmation invoice and we receive payment of the deposit or the full cost of your booking (where applicable) has been made. Contact us immediately if any information which appears on the confirmation or any other document is incorrect or incomplete. Should you find any errors or discrepancies, you must advise us immediately or within seven days so that we can investigate. We will do our best to rectify any mistake notified to us if the error was our fault but you must meet any costs involved in doing so if the error was as a result of your fault. If we are notified of inaccuracies or error more than 10 days after receiving your confirmation, any costs to amend the booking will be your responsibility.
Credit and Debit Cards: You may pay your holiday by debit or credit card. Due to increased processing charges, a 2% charge is applicable to all credit/debit card transactions.
For flight inclusive bookings, all monies that you pay to one of our authorised travel agents for your arrangements with us will be held by that agent on our behalf until they are paid to us or refunded to you
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2. Our price policy
All our prices (including flight and hotel supplements) are per person and are based on the shared occupancy of double or twin-bedded rooms. (Alternative accommodation supplements are given with the individual holiday details and all accommodation supplements are per person per night). If a 3rd week is free, this will still be subject to any room supplements. We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. The price of your holiday is based on exchange rates quoted by Allied Irish Bank PLC (AIB) and Barclays Banks PLC. Exchange rates of £1 to: Euro Winter 2010/11 and Summer 2011 - 1.145 (Malta). The price of your holiday is subject to surcharges on the following: changes in fees (including transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/disembarkation fees at ports/airports and variations in the exchange rates used to calculate the cost of your booking) and services mean that the price of your travel arrangements may change after we have confirmed your booking. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements (excluding insurance premiums and any amendment charges), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of monies paid, except for any amendment charges or insurance premiums. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice. If you do not tell us that you wish to cancel within this period of time, we are entitled to assume that you do not wish to cancel and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of your departure date.
What The Price Includes

• 1 Return Tourist class flights from the UK Departure airport to resort with inflight catering (unless otherwise stated).
• 2 Return transfers between airport and accommodation in resort.
• 3 Accommodation at the apartment or hotel as per our confirmation invoice.
• 4 Gas, water and electricity in apartments.
• 5 The service of our agents/representatives in resort.
• 6 Weekly change of linen and cleaning of apartment once weekly.
• 7 All obligatory airport taxes and known security charges.
• 8 Air Passenger Duty - £5

2.1. Prices and brochure accuracy
The prices and information featured in our brochures and shown on our website and viewdata are correct at the time of publication but are given as guidance only as prices can go up or down. We reserve the right to correct errors at any time. In the event of a pricing error being given by our reservations department, on our website or viewdata or appearing on the confirmation invoice, the price as appears in the brochure or relevant late availability will prevail. Please note the cost entered into upon a mistake, such a wrong costing, is not valid or binding. Please bear in mind from time to time certain facilities, including optional excursions, swimming pools and entertainment may be withdrawn or cruise itineraries altered, due to lack of demand, weather conditions, essential maintenance work or other circumstances outside of our control. Indoor pools are heated in winter where shown, however it is at the hotels discretion which months the indoor pool is heated.
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3. Consumer Protection Funds
There is a possibility of the introduction of consumer levies to provide additional financial protection for the holidays in this brochure. As we have no way of knowing whether this will happen, our prices have been calculated on the basis that no such levy will be introduced during the validity period of this brochure. If a consumer levy is introduced it will be added to the price of both unsold and confirmed. holidays (if applicable) whether it is payable by the consumer or by the tour operator. The levy will be shown as a separate item on your invoice & will not be subject to the provisions of Our Price Policy (2)
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4. Cancellation by you
Should you or any member of your party need to cancel your booking, or any part of it, once it has been confirmed, you must do so in writing. The charges which we will impose are set out below, and their level will depend on when we receive your written notification of cancellation. Any amendment fees, insurance premiums, airport taxes or higher level deposit paid cannot be refunded and are payable in full. Period before departure within which Cancellation charge per written notification of cancellation person cancelling is received by us (see note below)

More than 70 days	Deposit only
69 - 43 days	70%
42 - 29 days	80%
28 - 15 days	90%
14 - 0 days	100%

Note: cancellation charges above are shown as a percentage of holiday cost (excluding insurance premiums or amendment fees).
Please ensure that you are in receipt of written confirmation from us of your cancellation. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. Airport taxes are not refundable if your holiday is cancelled. Please be advised that if you pay 50% of the cost of your holiday at the time of booking then this is a non refundable deposit.
For flight inclusive bookings, you must in addition pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.
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5. If you change your booking
Requests to change your booking after confirmation (e.g transferring to a different hotel, departure date or airport) must be made in writing, but we are not bound to comply with such requests. If additional people are added to your booking, they are added on the understanding that they have also accepted these booking conditions. Where we can meet a request for a change to your holiday we will issue a revised holiday invoice to confirm this. To avoid incurring booking service changes at a later date, please remember to book all additional items when you confirm your holiday.

Subsequent amendments/alterations will incur the following charges;
(A) An amendment fee of from £30 per person for all destinations will be payable together with any costs incurred by ourselves & any costs or charges incurred or imposed by any of our suppliers. If you amend your booking in any way (subject to (B) below) less than six weeks before your original departure date this will be treated as a cancellation by you and the cancellation charges shown in paragraph 4 will apply. Any new arrangements you request will be treated as an entirely new booking.
(B) If you or a member of your party is prevented from travelling, that person may transfer their place to someone else(introduced by you) up to 28 days before departure subject to the following conditions:
i) the reason for such a transfer is personal illness which prevents you from travelling, death or serious illness of a close family relative, redundancy or unavoidable work commitments, jury service: and
ii) you provide documentary proof such as a Doctor’s Certificate of the reason for your wish to transfer and
iii) you, or the transferee, pays any balance due before the transfer is finalised: and
iv) the transferee meets any conditions which may apply to the holiday and agrees to the terms of the Booking Agreement: and
v) you request the transfer in writing and provide full details of the transferee together with documentary proof and return to us all existing documentation.
Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with the amendment fee of from £30 per person for all destinations must be paid before the transfer can be effected.
NOTE. Certain arrangements (e.g flights) may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. In some cases any changes made may mean you have to pay for the cancelled arrangements and having to purchase new ones at full cost.
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6. If there is a change of plan
We start planning the holidays many months in advance. Whilst it is unlikely that we will have to cancel your holiday or make changes to it, occasionally we may have to do so. We also reserve the right to make changes to or correct errors in our brochure, and on our website. Further, your flight details may change, or a hotel may close down. However we promise not to make any significant changes (as described below) to or cancel your confirmed holiday arrangements less than 56 days before departure, unless we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (in the event that we cancel) because you have failed to pay for your holiday in accordance with these booking conditions. If we have to cancel or make a significant change to your arrangements, we will give you the following choices:
a) accepting the changed arrangements as notified to you
b) purchasing another holiday from us, of a similar standard to that originally booked if available (with you paying or receiving a refund in respect of any price difference) or
c) cancelling or accepting the cancellation and receiving a full & prompt refund of all monies paid to us.
A significant change is a change made before departure which, on the basis of the information given to us by you at the time of making your booking, we can reasonably expect will have a major effect on your holiday. The following changes are examples of significant changes.

A reduction in the number of nights of your holiday

A change of your resort area or your accommodation to a lower brochure category for the full duration of your stay.

A change of your date of departure

A change from a day flight to night flight (providing time of departure is changed by more than 8 hours for shorthaul and 12 hours for longhaul). A night flight which is changed to depart after or before midnight is not a change of date.
You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the alternative booking arrangements.
If we make a significant change or cancellation less than 56 days before departure, we will also pay compensation as detailed below:
Period before departure Compensation pp (excluding infants) a significant changes is notified to you

70-15 days	£10
14 days or less	£20

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. We will not pay you compensation where we make a major change or cancel more than 56 days before departure or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even using all due care.
A change of overseas airport, return UK airport or return flight time of less than 12 hours will not be a significant change. Where your airport is changed we promise to transport you from your overseas accommodation to your alternative overseas airport or from your UK airport of arrival to your UK departure airport (except for changes made from/to: Gatwick / Heathrow / Stansted / Luton or Glasgow / Prestwick or Birmingham / East Midlands). The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation. Please note: where accommodation with a higher price than the original accommodation is offered by us and accepted by you, the difference in price will be deducted from any compensation payable. In no case will we pay compensation if accommodation is offered by us and accepted by you with a higher price than that originally booked in the same location where no additional payment is made by you. Compensation will not be paid in respect of children staying at hotels for free and, where payable, will be paid on a pro-rata basis of the adult rate where children have received a reduced rate. We will not pay you compensation and the above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you. Very rarely, we may be forced by "force majeure" (see clause 9) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result. If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you at no extra charge and, if appropriate in all the circumstances, will pay you reasonable compensation.
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7. Delay, Missed Transport Arrangements and Denied Boarding
Where your flight or other transport arrangement forms part of your booking with us, if you or any member of your party miss your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.
If you are delayed for more than 3 hours for a reason other than force majeure & in respect of the main flight included in your holiday, we have adopted the ABTA recommendation practice on flight delays which state;
a) operators should seek to ensure that in the event of a delay exceeding 3 hours, customers should receive light refreshments
b) in the event of a delay exceeding 6 hours customers should receive a main meals
c) in the event of a longer delay, wherever possible customers should receive meals and accommodation appropriate for the time of day.
The Package Travel etc Regulations 1992 provide that in the event that you experience difficulty on the occurrence of circumstances described in clauses 8 (2) (b) (c) or (d) of these booking conditions, we will provide you with prompt assistance. Where you experience a delay which is not owing to any failure by us, our employees or sub-contractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation & you should make a claim directly to them (see below). Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.
Under EU Law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users Council on 020 7240 6061 www.auc.org.uk.
You are reminded that captains of aircraft have absolute authority over the aircraft and its passengers whilst boarding or in flight. The captain or other authorised representative if an airline can refuse to carry anyone if they are unruly or otherwise fit to travel. If you are refused carriage in these circumstances your holiday will terminate immediately & we shall have no further responsibility or liability to you.
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8. Our liability to you
(1) Subject to these booking conditions, your holiday arrangements will be made or performed using reasonable skill and care. Also, as long as they were acting within the course of their employment or carrying out work we had asked them to do, we will be responsible if our employees or agents fail to make or perform your holiday arrangements using reasonable skill and care. Please note make a claim against us. If we, or our employees or agents fail to make or perform your holiday arrangements using reasonable skill and care, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees or agents acts or omissions affected the overall enjoyment of your holiday), we will pay you reasonable compensation.
(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from: -
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves, our employees, agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled.
(3) The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice. The fact that services or facilities fail to comply with local or UK guidance or advice shall not of itself mean that the services or facilities in question have not been provided with reasonable skill and care.
(4) We limit the amount of compensation we may have to pay you if we are found liable under this clause:
(a) loss of and/or damage to any luggage or personal possessions and money, The maximum amount we will have to pay you is £25 per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
(b) Claims not falling under (a) above or involving injury, illness or death The maximum amount we will have to pay you is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
(c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel
i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.
ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
(5) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
(6) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
(7) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) any business losses.
(8) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
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9. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 8 above) as a result of 'force majeure'. In these Booking Conditions, 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Including but not limited to, war or threat of war, riot, civil strife, hostilities, political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; adverse weather conditions; closure of airports; fire; flood; drought; re-scheduling; or cancellation of flights or alteration of the airline; or aircraft type by an airline and unavoidable technical problems and all similar events outside our or the supplier(s) concerned’s control.
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10. If you have a complaint
We do our best to make your holiday a success. However in the event that you should wish to complain about any aspect of your holiday, you must notify our local representative. Our representative is there to help you and can usually deal with problems quickly and satisfactory. You must also inform the relevant supplier (e.g. hotel). If your complaint cannot be resolved on the spot and you wish to take up the matter after your holiday, a Complaint Registration Form, available from our representative, must be completed in resort before you return. One copy of this form will be given to you and you should then follow this up by writing to our Customer Relations Department within 28 days of your return from holiday, quoting your booking number and detailing the circumstances of your complaint. The matter will then be investigated on your behalf. If you fail to follow this simple procedure we will then have deprived of the opportunity to investigate & rectify your complaint whilst you were in resort which may affect your rights under this contract. Subsequent correspondence must be followed up in writing within 6 weeks of your receiving a full reply from us. Investigations can take up to eight weeks.
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11. Arbitration
We are a Member of ABTA, the Travel Association, membership number V0211. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within twelve months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA/IDRS Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
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12. Flight Information
For your information, our flights are scheduled to be operated by: Air Malta (charter and scheduled), Cyprus Airways, British Airways, BA Cityflyer, TAP Air Portugal, Avro (charter and scheduled), Thomas Cook (charter), Iberia, Monarch Airlines (charter and scheduled), Ryanair, easyJet, Jet2, Thomson, Flybe, bmibaby, Aer Lingus, Lufthansa, Emirates, Air Mauritius, Air France, South African Airways, Qatar Airways, Sri Lankan Airlines, Thai Airways, Qantas, Cathay Pacific, Singapore Airlines, Air New Zealand, Silkair, Malaysia Airlines, Kuwait Airways, Etihad Airways, KLM Royal Dutch Airlines, BMI, Air Europa, Gulf Air, Egyptair, Swiss, Oman Air, Jet Airways, Korean Air, China Airlines, Asiana Airlines, Eva Air, Jetstar Airways, Air Pacific Limited, United Airlines, Koral Blue, Virgin Atlantic & Virgin Blue using a range of Boeing, Airbus and Macdonald Douglas aircraft. We reserve the right to substitute alternative carriers and/or aircraft types if necessary. In flight service and flight plans may be subject to alteration if changes occur. All flights operate a no smoking policy. On some airlines there may be a charge for sail boards, golf clubs, Wedding dress, SCUBA/diving equipment or other items such as bicycles or musical instruments.
Please note that bookings on “no frills” carriers, like Ryanair, easyJet, Monarch Airlines, Flybe, bmibaby, Jet2. Aer Lingus and Virgin Blue, and selected charter flights, include one piece of checked hold luggage per person and allowance will vary dependent on carrier, unless you choose to not include a bag on your flight. “No frills” carriers operate a buy-on-board service.
Flight timings planned are also given for your guidance but your actual flight timings will be those shown on your airline tickets or E-TICKET itinerary (although it is possible that even these timings may change), and you should check tickets or E-TICKET itinerary carefully as soon as you receive them. We may substitute alternative airlines and/or aircraft and/or airports of destination if necessary, in which case you cannot transfer to another holiday or cancel without incurring normal cancellation charges - see sections 4 and 5. Any such change will be a minor one, not entitling you to compensation. Where travel is by scheduled air flights, these will be in economy class. This brochure is issued on the sole responsibility of the tour operator, it is not issued on behalf of and does not commit the airline mentioned therein or any airline whose services are used in the course of these holidays. Please note that certain departure times will be affected by the clocks changing in the Spring and again in the Autumn. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check in or at the boarding gate. Please note the existence of a “Community list” (available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell_en.htm) detailing air carriers that are subject to an operating ban with the EU Community.
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13. Advance Passenger Information
A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or in some circumstances when, or after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight.
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14. Insurance
We consider adequate travel insurance to be essential. You should give details of your policy (insurerand policy number) to us in writing at the time of booking. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check alternative insurance policies. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
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15. Conditions of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions (see clause 8). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
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16. Financial Security
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 1631. In respect of all arrangements including flights you will receive a Confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence. This means that in respect of all arrangements including flights, in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad or will arrange to refund any money you have paid to us for an advance booking except where your contracted arrangements with us do not include transport to and from the UK. In this case, if already abroad, you will be returned to the point where your contracted arrangements with us commenced. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking. We are also a member of the Member of ABTA, the Travel Association, membership number V0211. If your package holiday does not include flights, ABTA will financially protect your holiday in the same way. If you book arrangements other than a package holiday from this brochure, the financial protection referred to above does not apply. A package holiday is defined as more than one of the following when they are booked and paid for at an inclusive price: flights, accommodation plus any other tourist services that is not ancillary to transport or accommodation.
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17. Safety Standards
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower. We therefore advise clients to take all reasonable precautions whilst on holiday and, in particular to familiarise yourself with hotel fire escape routes.
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18. Holidays for Children
Child prices/reductions (reductions are off of the full adult price) apply to a max of 2 children (aged 2-11yrs inclusive for hotels and self catering) sharing a room with two full fare paying adults unless otherwise stated. All children must pay appropriate premiums and supplements such as Half Board and Seaview where applicable.
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19. Privacy Statement
For the purpose of the Data Protection Act 1998, we Sunspot Tours are a data controller. In order to process your booking, we need to collect certain personal details from you. These will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you. We need to pass your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). Such companies and organisations may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or involves suppliers outside these countries. We would also like to store and use your personal details for future marketing purpose (for example, sending you a brochure or details of a promotion). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will use only names and contact details for marketing purposes. Occasionally, we may sell clients names and addresses to other companies or organisations who offer goods or services which we feel may interest you. Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out in the above unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for your details and give you the opportunity to say no if you do not want us to do so. We have appropriate security measures in place to protect this information. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. Your call maybe recorded.
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20. Website and Brochure Disclaimer
Information posted on our website and detailed in our brochure is published in good faith and is updated regularly. However, we cannot guarantee the completeness and accuracy of this information. Prices and other holiday details shown are provided as a guidance only but, in the event of any inaccuracy or discrepancy, the price quoted and details given at the time of booking will be applicable. We recommend you contact us if you are in any doubt or have any queries before acting on any information on our website or in our brochure. Changes and Errors sometimes occur. Please check the price and other details of your chosen holiday at the time of booking.
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21. System Errors
In the event of a costing error being given either by our reservations/internet system or appearing on the confirmation invoice, the price costings as appears in the brochure or relevant late availability offer will prevail. Please note that any contract entered into upon a mistake, such as a wrong costing is not valid or binding.
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22. Guest Behavious
All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
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23. Special Request and Medical Problems
If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. If you or any member of your party has any medical problem or disability which may affect your chosen holiday arrangements, you must give us full details in writing at the time of booking. For further assistance, call our team. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
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24. All-Inclusive
Guests on an All-Inclusive package normally take all meals at one specific restaurant. Other advertised restaurants are available with a set menu or at a supplement unless otherwise stated. Details of your package will be explained shortly after arrival in resort. Time and measurement stipulations may apply. Bottled Water is not included unless stated.
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25. Single Supplements
Single travellers may avoid paying a single supplement in certain allocated rooms at selected hotels. These rooms are strictly available for single travellers. Once the available rooms without single supplement are full, a single supplement will be applicable.
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26. Free Room Upgrades
Free room upgrades are available at a selection of hotels and are subject to availability but are not applicable to single travellers.
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27. Air-conditioning
Although a property may describe itself as having air-conditioning, it may only function during the hotter months in the year and in some properties, whatever the temperature, this may not be until May.
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28. Weather
As the weather is so unpredictable we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions or for reasons of force majeure (see section 10). For more details on the temperature, sunshine and rainfall in our destinations, please see the weather section of the relevant country. These charts are for your guidance only.
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29. The Foreign and Commonwealth Office
The FCO produces up-to-date travel information to ensure the safety of clients, for further information please visit www.fco.gov.uk/knowbeforeyougo or Tel: 0870 606 0290. Alternatively you can contact ABTA’s Travel Information Line on 0901 201 5050 (calls are charged at 50 pence per minute).
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30. Passport, visa and health requirements
We will give you general information about passport, visa and health requirements for the holiday you book. Other than British passport holders must check passport & visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. Requirements may change and you must check the up to date position in good time before departure. It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
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31. Your Responsibility
It is a condition of the contract that you re-confirm your return flight and transfer details(if applicable) with our local representative/agent in resort at least 48 hours before departure. The company can accept no responsibility for clients who fail to meet this requirement and as a result miss their return transfer/flight due to a time change or similar circumstances. The times shown on all tickets are local times and check in for both outward and return flights is at least 2 hours prior to departure times on the travel documents. The company can accept no responsibility for clients who arrive late for the check in and miss their flight as a result. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
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32. Lost Tickets
Lost or mislaid travel documents may be replaced subject to replacement charges and fees. We must be informed immediately if any documents need to be re-issued.
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33. 3rd Adult Reduction
Applies to the 3rd Adult only and is available when 3 full fare paying adults share occupancy of the same hotel room.
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34. Local Charges in Resort
In some cases a local charge will be payable for facilities mentioned in the brochure description. For example charges may be levied for:

• Safety deposit boxes, mini bar, satellite TV, air conditioning, use of telephone.
• High chairs, infant meals, babysitting.
• Sunbeds, table tennis, Jacuzzi & sauna etc.
• Organised activities such as barbecues etc.
• Gala meals, cooked breakfast.

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35. Overseas Holidays - What to Expect
One of the main attractions of holidaying abroad is to see something of a way of life that is different to what we are used to at home. You should not therefore expect things to be the same as in Britain invariably this is not so. In other countries - some of which have only recently become accustomed to an influx of foreign tourists - the locals tend to be more relaxed in their approach to life, and this usually means taking their time over things. Also, because of the rapid development of some resorts, the provision of roads, power supplies and water supplies etc. has sometimes not kept pace with the demands of tourism. You may experience problems with plumbing or drainage or inconvenience like a broken door handle, or missing light bulb. Standards of furnishing or electrical fittings may be more basic. It is also worth remembering that on a holiday where the absence of rain rates high on your list of priorities, water shortages can sometimes be unavoidable - indeed even in the largest hotels if everyone decides to shower or bath at the same time, hot water may run short. Don’t get annoyed if these things occur - just report it to the receptionist and it will be fixed eventually! And of course our representatives will also help in any way possible.
Star ratings are awarded by the local authority in each country and should not be compared to equivalent standards in the UK, as standards may vary.
Food overseas can also be a little different to what you’re used to. The choice of food is a very personal matter and often hotel menus are designed to please the greatest number of people. However, many resorts do have restaurants and snack bars where British style dishes can be bought if you prefer. In some countries cats, dogs and other animals are allowed to wander at will and there are many that are not domesticated. Please treat any animals you come across with caution and if you are bitten or scratched consult a doctor immediately. Another factor of life overseas that can alarm British visitors is the number and variety of insects. They are prolific in some countries and little can be done about them, except regular control measures, to keep them out of accommodation.
Finally a word about noise and building works. In this brochure we have tried to indicate whether we consider a resort to be noisy or peaceful. Of course, which you prefer will depend upon the sort of holiday you are looking for. You may consider that being in the centre of town, near to all the shops, bars, discos and other entertainments is your ideal. Alternatively, you may just want a more quiet holiday. The choice is yours. More information about the resorts featured in this brochure is available from your ABTA travel agent or from us. If you are not sure, check before you book. We also recognise that building work can create inconvenience and noise in fast expanding resorts. We have no control over building developments arising from a resorts growth in popularity and we are unable to predict the speed or extent at which such developments may occur. If we find out about any building works going on near the accommodation you have booked we will notify you as soon as possible. If we believe that the enjoyment of your holiday will be seriously affected we will notify you and give you the opportunity to transfer to any other holiday or cancel without penalty.
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36. Accommodation
All our prices (including flight and hotel supplements) are per person and are based on the shared occupancy of double or twin-bedded rooms. (Alternative accommodation supplements are given with the individual holiday details and all accommodation supplements are per person daily). As far as possible we will use the hotels stated in the brochure. Occasionally it may be necessary to use an alternative hotel of equal standard and you will be advised at the earliest opportunity (see clause 6 for full terms and effects). While a supplement is normally charged for single rooms in European hotels these are often inferior to double or twin-bedded rooms. Three-bedded rooms are usually twin rooms with an extra bed. The standard international practice is to let rooms from midday to midday. However times do vary, Check-in times are usually between 2pm and 3pm, check out times between 11am and 12 noon on the day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night’s accommodation. Similarly if your return flight is at night you will normally be required to vacate your rooms at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management. On holidays including Half Board meal arrangements, dinners will normally be based on a table d’hote set menu unless otherwise stated. As far as possible we will use the hotels stated in the brochure. When taking an All-Inclusive holiday the following may apply: You may be required to wear a wrist band or carry an identification card to qualify for the full range of inclusive benefits. Times when free drinks and snacks are served can vary but are typically between 11.00am and midnight. After that a cash bar may operate. Bottled water may not be included as part of your All-Inclusive package. There may be a charge for motorised sports, time limits on some other free sporting activities as well as age or experience qualifications for some sports. If you are under 18, you may have to wear a different coloured wrist band or carry a different identification card to those issued to adult guests. Under 18 year should not expect to be served alcohol. A la carte meals are not included as part of the All-Inclusive package unless otherwise notified by the hotel. One of the main attractions of holidaying abroad is to see something of a way of life that is different to what we are used to at home. You should not therefore expect things to be the same as in Britain - invariably this is not so. For example Star ratings are awarded by the local authority in each country and should not be compared to equivalent star ratings in the UK as standards may vary (see clause 31 of the booking conditions). Where it is stated that there is satellite TV in your room, please do not expect to receive more than 1 or 2 English channels. In other countries - some of which have only recently become accustomed to an influx of foreign tourists - the locals tend to be more relaxed in their approach to life, and this usually means taking their time over things. Also, because of the rapid development of some resorts, the provision of roads, power supplies and water supplies etc. has sometimes not kept pace with the demands of tourism. You may experience problems with plumbing or drainage or inconvenience like a broken door handle, or missing lightbulb. Standards of furnishing or electrical fittings may be more basic. It is also worth remembering that on a holiday where the absence of rain rates high on your list of priorities, water shortages can sometimes be unavoidable - indeed even in the largest hotels if everyone decides to shower or bath at the same time, hot water may run short. Don’t get annoyed if these things occur - just report it to the receptionist and it will be fixed eventually!And of course our representatives will also help in any way possible. Food overseas can also be a little different to what you’re used to. The choice of food is a very personal matter and often hotel menus are designed to please the greatest number of people. However, many resorts do have restaurants and snack bars where British style dishes can be bought if you prefer.
Certain hotels may request a credit card/deposit at check in to cover any additional extras.
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37. Hotel and Resort Classification
All the hotels in this brochure have been chosen & inspected by one of the directors or senior members of staff of this company and star ratings for all our hotels have been allocated by our own company for your guidance & do not necessarily reflect the local official classification. Our classifications are as follows:
Two Star - Standard medium class
Two Star Plus - Standard plus medium class
Three Star - Medium class
Three Star plus - Superior medium class
Four Star - Standard first Class
Four Star Plus - Standard plus first class
Five Star - Superior first class
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38. Vacation of Accommodation
So as to allow time for cleaning etc. all hotel rooms and apartments are to be vacated by noon by clients leaving that day or early the following morning. This is the standard international practice. However times do vary. Check- in times are usually between 2pm and 3pm, and check out times between 11am and 12 noon on the day of departure. Therefore, if you check in immediately after a night flight this would normally count as one night's accommodation and this will usually incur a charge. Similarly if your return flight is at night you will normally be required to vacate your room by 12 noon prior to leaving for the airport. Day rooms are subject to availability and may incur a charge locally, this service should be arranged with the accommodation management.
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39. Travellers with Disabilities/Medical Problems
We are happy to welcome travellers with disabilities on many of our holidays but regret that in some cases we are unable to do so, due to the travel arrangements and/or the hotels which are featured. The suitability of any holiday will depend on the nature of a disability and in some cases whether the person with the disability is accompanied by an able-bodied companion. In order to ensure the comfort, safety and enjoyment of your holiday if you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements where necessary, instruct our representatives accordingly. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. A checklist for disabled and less mobile passengers can be obtained by contacting us directly and will need to be completed and signed by you before your booking can proceed. Please note that completion of this form will not guarantee your needs will be met. It will however enable us to check the suitability of your chosen holiday with our resort staff based on the information supplied by you. We cannot be held liable if you fail to tell us about any special requirements that may affect your holiday.
PLEASE NOTE: If special arrangements need to be made for you an extra charge may be levied, this may include transfers. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and no compensation will be made.

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40. Health
At the time of going to print, British Citizens are not required to have any particular vaccinations for the holidays featured in this brochure. If in doubt please check with your G.P, Local Health Authority or DOH on 0800 555 777 well ahead of your departure date.
‘Deep Vein Thrombosis’ Lengthy periods of immobility can increase the risk of Deep Vein Thrombosis (DVT) but there are simple steps you can take to reduce susceptibility. Take plenty of non alcoholic drinks: get up and move about whenever possible, do some simple foot and leg exercises. Your airline may demonstrate the type of exercise or get yourself a copy of ‘health advice from travellers’ free by calling 0800 555 777.
Pregnancy - Airline regulations state that woman 28 weeks pregnant or more into pregnancy at the time of return travel must have a medical certificate or fitness to travel
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41. Smoking Restrictions
Smoking has been banned in all public areas in Malta and restrictions are in place in the other destinations featured in our brochure, including Cyprus, Madeira, Algarve, Tenerife and Egypt. Please refer to the relevant country’s tourist board website prior to travel, in order to see the full details of the restrictions. Please note that public areas include bars, restaurants, hotels, shops, coaches and the airport. Separate smoking areas that are well ventilated will be at the discretion of individual bar, café or restaurant owners.
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42. Solo Travellers Table
At a selection of hotels a table will be available for independent travellers to share at meal times. Please refer to the hotel amenities list.
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43. Sunspot Travel Plus
Bookings must be made at least 24 hours in advance, a maximum of 3 hours is permitted in the airport lounges, lounges are subject to opening times and availability and may be withdrawn. The serving of alcohol is subject to availability, time & measurement stipulations may apply. All persons entering an airport lounge must abide by the rules and policies of that lounge and must behave and dress in an orderly manner. Please note lounges have a smart casual dress code – No baseball caps, football shirts or shorts allowed. Prices for Sunspot Travel Plus are correct at the time of print & maybe subject to change.
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44. Locally Booked Excursions/Activities
Whilst you are away on holiday you may be offered the opportunity to buy optional excursions and activities. These are provided by independent local companies, which are neither owned nor controlled by Sunspot Tours, and for whom Sunspot Tours acts only as an agent. If you decide to buy an excursion or activity, your contract will be made with the local company which provides it and it will not form part of your package with Sunspot Tours. The contract may be subject to the excursion/activity provider’s terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. Sunspot Tours accepts no liability for any breach of contract or negligent act or omission of any excursion/activity provider. Some excursions/activities may contain an element of risk or require a good level of physical fitness, and, if in doubt, you should make direct inquiries with the local provider, before deciding to buy and check that you are covered by your travel insurance policy.
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